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Best answer by Tim_OVO

Updated on 23/08/26 by Ben_OVO

 

Our Product teams regularly updating the app, and sometimes you may be on an outdated version that doesn’t work properly. if you’re experiencing issues, it's always worth deleting the app from your device and reinstalling it, so that you have the latest version. You may be able to set your apps to ‘auto-update’ via your device. If our app or online account portal ever suffer an outage we’ll look to get this fixed ASAP.

 

 

 

Update on OVO app issues from this weekend: This has now been fixed and the OVO app is now available along with the web online account: https://my.ovoenergy.com/login

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Tim_OVO
OVO Staff
Tim_OVO
OVO Forum Legend
July 3, 2023

Update on OVO app issues from this weekend: This has now been fixed and the OVO app is now available along with the web online account: https://my.ovoenergy.com/login

 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Tim_OVO
OVO Staff
Tim_OVOSolved
OVO Forum Legend
July 3, 2023

Updated on 23/08/26 by Ben_OVO

 

Our Product teams regularly updating the app, and sometimes you may be on an outdated version that doesn’t work properly. if you’re experiencing issues, it's always worth deleting the app from your device and reinstalling it, so that you have the latest version. You may be able to set your apps to ‘auto-update’ via your device. If our app or online account portal ever suffer an outage we’ll look to get this fixed ASAP.

 

 

 

Update on OVO app issues from this weekend: This has now been fixed and the OVO app is now available along with the web online account: https://my.ovoenergy.com/login

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
P
Rank 2
Paul4AA
Rank 2
July 3, 2023

I’ll rephrase that, what’s the DDC failure ( blamed above as being the issue and not Ovo)  that were told is linked to smart meters got to do with the Ovo App not being able to find my account details, and hence not work.  I don’t have a smart meter.

Paul
Blastoise186
Super User
Blastoise186Super User
Super User
July 3, 2023

The app and web portal work in different ways, providing a degree and layer of redundancy. If one goes down, it doesn’t generally take the other with it.

Several of us have managed to get things to work just fine via the web portal all weekend. the app is currently being fixed by the team that looks after it.

With the DCC thing, we were referring to the fact that it seems to implode every time there’s a mass rush to update tariff configs for basically the entire country at once.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    P
    Rank 2
    Paul4AA
    Rank 2
    July 3, 2023

    That’s the clearest reply so far, that the app not currently working is an Ovo issue and not an external DCC issue as was implied with the wording above.   Let’s hope Ovo fix it soon.

    The suggested crashing of the DCC with each tariff change suggests a fundamental failure of systems analysis and design at their end.  The requirement is quite an obvious one and they’ve seemingly not built in the capacity into their software design.

    Paul
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    July 3, 2023

    Well, in fairness they didn’t exactly expect it to get smashed to pieces every three months when they first built it.

    I imagine they’re working on solutions, but scaling up isn’t as easy as just pressing a button and waiting for more instances to come online. It takes a lot more work than that.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    July 3, 2023

    Hey @PDowell, @Susan Rapley 

     

    Sorry for any inconvenience this may be causing. As @Lucky2 has said you can still log in the web page, https://my.ovoenergy.com/login.

     

    The team are currently working on getting the issue with the app fixed. Hopefully it’ll be back up and running soon. I’ll pop back on here when we here more on this. 

    Currently Playing: She's Electric
    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    July 3, 2023

    Hey @Clarejprice21, @clark_denise 

     

    Really sorry for any inconvenience this is causing. As BPLightlog has said, you can still log in on the web at https://my.ovoenergy.com/login.

     

     

    The team are currently working on getting the issue with the app fixed. Hopefully it’ll be back up and running soon. I’ll pop back on here when we here more on this.

    Currently Playing: She's Electric
    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    July 3, 2023

    Hi @Technophobe 

     

    Sorry for any inconvenience this may be causing you.

     

    As Blastoise186 has said you can still access your account via the web portal here, https://my.ovoenergy.com/login.

     

    The team are currently working on getting the issue with the app fixed. Hopefully it’ll be back up and running soon. I’ll pop back on here when we here more on this.

    Currently Playing: She's Electric
    T
    Rank 5
    Technophobe
    Rank 5
    July 3, 2023

    The web portal is still up. You can use that while the app gets fixed (we’ve also already reported that too).

    Thank you. The Web portal is not giving daily usage as far as I can determine, but everything else.

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