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Best answer by Tim_OVO

Updated on 23/08/26 by Ben_OVO

 

Our Product teams regularly updating the app, and sometimes you may be on an outdated version that doesn’t work properly. if you’re experiencing issues, it's always worth deleting the app from your device and reinstalling it, so that you have the latest version. You may be able to set your apps to ‘auto-update’ via your device. If our app or online account portal ever suffer an outage we’ll look to get this fixed ASAP.

 

 

 

Update on OVO app issues from this weekend: This has now been fixed and the OVO app is now available along with the web online account: https://my.ovoenergy.com/login

95 replies

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Blastoise186
Super User
Blastoise186Super User
Super User
July 2, 2023

The app issue has already been reported to OVO. We’re waiting for the forum moderators to pick up the report.

As for your other query, try https://dashboard.carbon-zero.ovoenergy.com/ovo-greenlight/carbon-intensity

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
C
Newcomer
Clarejprice21
Newcomer
July 2, 2023

Thank you so much I’ve been trying to find out all day. And thanks for the link

BPLightlog
Super User
BPLightlogSuper User
Super User
July 2, 2023

You might be interested in the National Grid app @Clarejprice21 to track generation

https://apps.apple.com/gb/app/whentoplugin/id1576815985

There are a few different versions available

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Firedog
Super User
FiredogSuper User
Super User
July 2, 2023

DCC = Direct Communications Company, the network provider that connects Smart Meters to suppliers.

A minor correction: DCC is the Data Communications Company, who “together with our customers … connect homes and businesses to a single, secure, smart metering network.”

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
C
Newcomer
clark_denise
Newcomer
July 2, 2023

My app says can’t find account 

BPLightlog
Super User
BPLightlogSuper User
Super User
July 2, 2023

Yes. Try online until it’s back up. 
https://account.ovoenergy.com/

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
P
Rank 2
Paul4AA
Rank 2
July 2, 2023

But what’s a smart meter got to do with the Ovo App not working?   I don’t have smart meters either but as I said above,  users can’t manually provide meter readings via the Ovo app as we usually do.

Paul
BPLightlog
Super User
BPLightlogSuper User
Super User
July 3, 2023

But what’s a smart meter got to do with the Ovo App not working?   I don’t have smart meters either but as I said above,  users can’t manually provide meter readings via the Ovo app as we usually do.

You were saying about submitting meter readings in a timely fashion and a smart meter would do it automatically 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
T
Rank 5
Technophobe
Rank 5
July 3, 2023

Hi.

Suddenly can't access my account via the app.

It just comes up that my account details can't be "grabbed" at the moment. Trying to log in creates the same message. This is sudden, since 1st.

Thanks.

Blastoise186
Super User
Blastoise186Super User
Super User
July 3, 2023

The web portal is still up. You can use that while the app gets fixed (we’ve also already reported that too).

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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