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Best answer by NinjaGeek

Updated on 07/05/26 by Ben_OVO

 

Great question to ask about the easiest way to find out your OVO account number.


If you’ve recently moved in to a house we supply, or joined us via a switch, you should’ve received a welcome email outlining your full account details (including account number) within an hour of signing up.  

 

You can also check your account details by logging in to your online account or OVO app (download for Android or iOS). Just click ‘Profile’ on your online account home page, or on the person icon of your OVO app: 


 

Online account ‘Profile’ screen - exact appearance may vary

 

App ‘Profile’ screen - exact appearance may vary


If you haven’t received your Welcome pack, check your junk / spam folder. If it’s not there our Support Team can locate your account info. If you’re having issues logging into your online account or app, this guide will help you:

 

 

 

46 replies

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Newcomer
Wayne05
Newcomer
October 19, 2023

Does anyone know where to find your electric account number? As I'm a digit missing 😂 and I can't find this important information anywhere,

Thanks

BPLightlog
Super User
BPLightlogSuper User
Super User
October 19, 2023

Hi @Wayne05 , if you can log on, you’ll find it in your account page

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    W
    Newcomer
    Wendy woo
    Newcomer
    November 4, 2023

    I have been switched to OVO from Sse and previous log in details are no longer valid and I have to register and download the OVO APP. This requires both electric and gas top up card account numbers ..

    Both these cards are blank

    How do I find these numbers 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    November 4, 2023

    Good evening @Wendy woo ,

    If you’re Pay Monthly, use https://account-activation.ovoenergy.com/confirm-email to get things set up.

    If you’re Pay As You Go, please ask the Support Team to generate a PAN to use in the app via either Live Chat at https://ovoenergy.com/help or 0330 175 9669. Please note that Live Chat is a LOT faster and it’ll make it easier to note down those details.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      W
      Newcomer
      Wendy woo
      Newcomer
      November 4, 2023

      Hello ..tried the live chat option but was told sorry we are closed ..and gave Monday as the earliest..

      I used to top up when required ..online 

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      November 4, 2023

      iirc it’ll open tomorrow for you.

      Otherwise, OVO’s Social Media Team will be back online tomorrow via the official Facebook/Twitter accounts.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      W
      Newcomer
      Wendy woo
      Newcomer
      November 4, 2023

      Thankyou I will try tomorrow. 

      Abby_OVO
      Community Manager
      Abby_OVO
      Community Manager
      November 6, 2023

      Hey @Wendy woo 

       

      Sorry to hear about the issues you’ve been having.

       

      Did you manage to speak with the Support Team and get everything sorted?

       

      I’ve also linked to a couple of topics below that may be helpful for you:

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      E
      Newcomer
      Elizabeth Anne Simpson
      November 16, 2023

      I am trying to find my account number to apply for a warm home discount.  I was awarded it last year. However SSE has changed to OVO, and cards came even though my new cards had the same account number as old cards.  Totally confusing. When I put my account number in online form, it's saying the company does NOT supply me..?  Have years worth of payment as recent as today shown on my app.

      Can anyone please advise.

      TIA 👍 

      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      November 16, 2023

      I am trying to find my account number to apply for a warm home discount.  I was awarded it last year. However SSE has changed to OVO, and cards came even though my new cards had the same account number as old cards.  Totally confusing. When I put my account number in online form, it's saying the company does NOT supply me..?  Have years worth of payment as recent as today shown on my app.

      Can anyone please advise.

      TIA 👍 

      Hi @Elizabeth Anne Simpson , I’m presuming that you might be in Scotland as in England, there is no need to apply as the DWP authorise payment automatically. 
      When was your supply switched? As this determines who is responsible for payment. 
      https://www.ofgem.gov.uk/environmental-and-social-schemes/warm-home-discount-whd/eligibility

      Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
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      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd