I've got smart meters and OVO are saying that they haven't received any readings from the gas meter for over 100 days!! I've received bills and my smart meter display in the house is giving me daily updates on my usage. The electricity meter is working and is sending readings no problem. I have looked at trying to read it myself but its really awkward and there are way too many buttons. Help!!
Best answer by PeterR1947
Updated 06/08/2019 Check this topic on how to take a reading from a SMETS2 meter.
Reading your SMETS1 smart meter is easy, simply press the "9" key, the end of a pen or pencil is best for this. First off the display reads "IMP KWH" followed by a number for example "0001889.6" which is the number you need to submit to OVO.
if you have solar panels, the next reading is useful "EXP KWH" is the total electricity exported to grid for example "0000272.4" then a load of other readings which you don'y need.
Reading the gas meter is similar, first it gives you the volume in cubic meters which is what you need to submit to OVO, followed by the kWh and other details you don't need
If your smart meter isn’t giving OVO your meter readings though, this could indicate that there is a problem with the signal. To get this checked out, contact the Social team on Facebook - https://www.facebook.com/ovoenergy/ or Twitter - https://twitter.com/OVOEnergy. They’ll be able to run through some questions with you to help determine if it’s a communication issue with your smart meter.