How can I submit meter readings online?
Best answer by NinjaGeek
Updated on 11/09/25 by Abby_OVO
Great work for taking your meter readings - if you haven’t got Smart Meters, you’ll need to check the readings and send them over to us monthly.
The easiest way to submit these is via the app (available for Android and iOS).
On the homepage, you’ll find a box labelled ‘It’s time to send a meter reading’. Here you’ll find when to submit your next reading(s).
Click ‘Submit a meter reading’ to take you to the ‘Meters’ page, where you can submit your readings. You can also ‘Turn on meter reading reminders’ which will mean you’ll get monthly emails a week before the reading is due.
Here you’ll see the meter serial number for each of your meters as well as the last meter reading that was submitted and the date this reading was received. If you’ve got a traditional meter, you can view a full rundown of all the meter readings you’ve previously sent us by clicking ‘view reading history’.
We’ve got a really great topic guide dedicated to this which may also be helpful:
Having trouble submitting the readings online? Let our Support Team know, so we can get your readings logged and investigate any technical bugs. 🐛
OVO member but not got a smart meter yet? - Book today!
Interested but not yet an OVO member? - Check out our plans!
- Carbon Catcher***
- Answer
Updated on 11/09/25 by Abby_OVO
Great work for taking your meter readings - if you haven’t got Smart Meters, you’ll need to check the readings and send them over to us monthly.
The easiest way to submit these is via the app (available for Android and iOS).
On the homepage, you’ll find a box labelled ‘It’s time to send a meter reading’. Here you’ll find when to submit your next reading(s).
Click ‘Submit a meter reading’ to take you to the ‘Meters’ page, where you can submit your readings. You can also ‘Turn on meter reading reminders’ which will mean you’ll get monthly emails a week before the reading is due.
Here you’ll see the meter serial number for each of your meters as well as the last meter reading that was submitted and the date this reading was received. If you’ve got a traditional meter, you can view a full rundown of all the meter readings you’ve previously sent us by clicking ‘view reading history’.
We’ve got a really great topic guide dedicated to this which may also be helpful:
Having trouble submitting the readings online? Let our Support Team know, so we can get your readings logged and investigate any technical bugs. 🐛
OVO member but not got a smart meter yet? - Book today!
Interested but not yet an OVO member? - Check out our plans!
How about a way to submit meter readings online that doesn’t always respond “Oops, there’s a problem… “. Now that would be progress !
+1- Plan Zero Hero
Hi
Sorry but as an account specific issue, this isn’t a valid Idea. Please try https://ovoenergy.com/help for this one in the morning - the Support Team can help you out.
I’ve moved your topic over to an area dedicated to this account stuff,
It has occurred over the last month. Each time I click on submit after typing in the standard and off peak readings. Our pattern of usage has not changed and the readings are correct for the date I am trying to enter. I have jpeg photo files as evidence and jpeg files include the date and time in the header block of the file.
- Plan Zero Hero
Which browser are you using?
Some browsers have changed their default security settings, which can then block some pages/parts of pages that you used to go to. The pages then give those ‘Oops….’ or similar messages because they are being blocked.
Usually just changing the browser security setting from ‘Strict’ to ‘Standard’ fixes it.
Does Nukecads advice help solve the issue
How do I send Ovo a reading from the smart meter when I need to send rate 1 and rate 2 readings and there’s only space for one on the online meter reading submission form?
+1- Plan Zero Hero
Hi
In this case I’d suggest you talk to the Support Team via Live Chat at https://ovoenergy.com/help . They’ll assist with this.
Hey
Our volunteer
You can also submit them to our Social Media teams at:
https://www.facebook.com/ovoenergy/
https://x.com/ovoenergy?lang=en
https://www.instagram.com/ovoenergy/?hl=en
You can also find more information on our help centre here: submitting your meter readings.
I hope this helps.
It does it automatically doesn't it? If not how do they know much energy you've used? Or is OVO telling customers different things as usual
Hey
Smart meters will send automatic meter readings as long as they are in communication.
As Brian asked for the process to send these manually, we want to make sure that he has access to the information that he needs, as it could also be helpful to other visitors to the thread.
I hope this clears things up!
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