Updated on 21/01/25 by Abby_OVO
Got questions about your smart meter? We have a helpful series of short videos for the most common models of smart meter covering re-enabling, topping up and accessing emergency credit.
If you’re unable to find the answers you’re looking for below please check out our pay as you go topic hub:
Or why not ask our community?
(Aclara)
(Landis & Gyr)
(EDMI)
(Elster)
(Smart energy tracker)
(Secure)
(Geo IHD)
How to get in contact about my OVO Pay As You Go account
- The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.
- Or call us on 0330 175 9669 - Opening hours: Mon-Thu 8am to 8pm, Friday 8am to 6pm, Sat-Sun 8am to 5pm.
Got a question about your Pay As You Go energy use, top-ups, keys, cards, or anything else? Why not see if you can find the answers in our dedicated PAYG Forum category.
There are also tons of helpful resources and information available on our OVO Help pages.
If you or anyone in your household is vulnerable, or just needs a little extra assistance at a difficult time in your lives, our Priority Services Register is a free support service you might find useful.
Struggling with your energy bills? Our Customer Support Package might be helpful to you.