Why is my In Home Display (IHD) gas cost data not displaying? The kwh consumption seems wrong too!

Forum|Forum|4 years ago
October 27, 2021
23 replies
4041 views

Hi, am a forum newbie - I’ve tried searching for this question but couldn’t find it.

My IHD seems to be connected to the smart meters OK, and is displaying KWH data for both electricity and gas. However it doesn’t display budget/cost data for gas. The gas usage figure also seems a bit high?

Can anyone help point me in the right direction? Is the IHD broken or does it need a reset or something else? Any help appreciated!

Best answer by Jess_OVO

Updated on 18/07/24 by Abby_OVO

That does look odd, @Primusm.

As @Simon1D’s mentioned that’s not even a feasible amount of gas to have used in a day, so something’s certainly amiss!

Do keep us posted with any updates from the Support Team, it’s possible that there’s some communication issues which are causing this, as our community volunteer, @Blastoise186 has already identified. A great place to check this would be the usage pages of your online account or OVO app (download for Android or iOS). Are you noticing any erroneous usage data there too?

If there’s no obvious discrepancies on the usage pages, you could also check that the meters are communicating by checking the latest reading we received on the ‘meter readings’ page.

If there are intermittent signal issues you may be asked to carry out a smart meter health check. Find out more about these check by viewing the guide for your meter type below:

The SMETS1 Secure Smart Meter Health Check

The SMETS2 Smart Meter Health Check

Keep us updated when you hear back from the Support Team, @Primusm. Will be interesting to hear what’s behind this tech bug. :bug: