Why is my In Home Display (IHD) gas cost data not displaying? The kwh consumption seems wrong too!

Sounds like they’ve attempted to get things sorted remotely which looking at that daily gas cost hasn’t quite done the trick!

If restarting the device after 24 hours hasn’t worked it’s magic, I would get back in touch with them to check the next steps. If there’s no communication issues with the meter itself and all other trouble-shooting fails we’d be able to send out a replacement IHD so it’s worth chasing this one up.

In the meantime, are you seeing more realistic daily usage figures on your online account or OVO app?

Hi Jess, yes, the daily usage figures in my online account seem much more realistic! The support team have told me that a replacement IHD is on its way to me, so let’s hope that sorts it out. Thanks again for your help.

My IHD shows the vast majority of the info you'd expect, but it doesn't display the gas tariff/charges. It does display the gas meter reading though. It only seems to show a 10p daily standing charge. My online account appears to have accurate daily usage figures, despite the meter reading page saying it's not had a reading since 16th Dec (when I joined OVO). My IHD was doing the same under my previous supplier (EDF). I've attached pictures of my meters, IHD and account usage stats. Any idea what the issue is with the IHD?

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If you check your meter readings (view reading history) @AmyP  they might say estimated rather than actual. The graphical view would still show in that case. 
For the IHD, how far is the gas meter from the electric meter? It is the electric meter that has the communication hub to connect with the supplier and the IHD

Thanks for your reply @BPLightlog . My gas meter is about 1 meter away from the elec meter, see pic. I've just checked the meter reading on the gas meter itself and it is showing the exact same reading on the IHD so I thought that would mean that communication route was fine. It's just the IHD/gas meter doesn't seem to have the connection to the supplier's details hence doesn't show the tariff and cost at all, it only shows the gas meter reading. You're correct that my ovo account doesn't show any actual gas meter readings on the history, it only shows smart readings for the elec. I'm confused that the account shows the daily graphs though. They seem to tie up with my actual usage

It’s worth trying to get the meters connected first. You can try this guide 

Your ‘local’ communication doesn’t mean they are connected to the data hub unfortunately 

My IHD keeps switching from a daily to weekly reading. I can switch it back but why does it keep doing this?

It also repeatedly loses the reading for the gas. It's fine after resetting it but I'm having to do this multiple times a day in order to see how much gas I'm using.

I've had this IHD for less than a year. Is there something I can do to make it behave or is it more likely that I need a new one? If so, am I going to have to pay out for it or will OVO replace it? 

Hey @MangoandMelon ,

Sure thing. Could you show us photos of everything please? It may help make things easier.

Hi @Blastoise186

Sorry it's taken awhile to get back to you. Typically my IHD stopped misbehaving once I made the first post so I couldn't get photos at the time. 

The first image is how the IHD looks after I've reset it and the 2nd shows how it was when I got up this morning. 

If you look at the second image @MangoandMelon you can see ‘Weekly budget exceeded’ at the bottom. When this happens the display switches to show that. You can adjust your budget levels in the settings menu