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SianiAnni
Rank 4
SianiAnni
Rank 4
October 11, 2020
Solved

Why have I lost smart half hourly usage data on Daily usage section of online account?

  • October 11, 2020
  • 275 replies
  • 4881 views

Daily usage says “No gas data available”. Monthly usage shows values for each day.  Just starting to analyse gas usage again, against Hive schedule and temperature monitoring before having more energy efficiency work done.

 

 

    Best answer by Tim_OVO

    Updated on 14/09/23 by Abby_OVO

     

    Sorry to hear about the missing smart meter usage data on your online account or OVO app (download for Android or iOS).

     

    We’ve now resolved the known tech issue that was causing a lack of usage data to show despite good communication with your smart meters, so if your usage data has not yet been restored it’s more likely to indicate a communication issue with your meters.

     

    It’s worth carrying out a smart meter health check for your meter type below and contacting our Support Team with the results:

     

    SMETS1 Secure Smart Meter Health Check guide

    SMETS2 Smart Meter Health Check guide

     

    They might also request some screenshots of your usage pages, which can help get to the bottom of things (if there’s no communication issues with your meters).

     

    Hope this helps - Keep us updated here as it really helps others who might be seeing similar in future. 🙂

    275 replies

    Show previous replies
    Tim_OVO
    OVO Staff
    Tim_OVO
    OVO Forum Legend
    May 31, 2023

    Hi @Mat 

     

    Sorry to hear about the usage graph not showing costs. Can you confirm if this is for the charts that show your usage for each month and day, and not just for every half hour? If it’s just every half hour, the online account is correct in not adding the costs. 

    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
    M
    Newcomer
    Mat
    Newcomer
    May 31, 2023

    Graph isn't showing costs for monthly and daily been this way since 1st March 

    Jeffus
    Rank 20
    Jeffus
    Rank 20
    May 31, 2023

    Graph isn't showing costs for monthly and daily been this way since 1st March 

    The Daily usage page has never shown cost data

    An Idea was raised 9 months ago, vote on this if you would like to see it in the future

    The monthly usage page should be showing cost data. 

    In the past OVO have said this needs the IT team (Kaluza) to fix for individual users who are impacted. If you have logged this with OVO, they will have hopefully passed on the case. It is a relatively common issue raised on the forum. I haven’t heard of any long term fix from OVO. 

     

      M
      Newcomer
      Mat
      Newcomer
      June 1, 2023

      I never had this problem with SSE. No point phoning ovo they just fob you off with the same excuse they'll log it with I.T 

      Jeffus
      Rank 20
      Jeffus
      Rank 20
      June 1, 2023

      I never had this problem with SSE. No point phoning ovo they just fob you off with the same excuse they'll log it with I.T 

      I suspect you are correct, the front line OVO staff won't be able to do anything else. 

      Putting in a complaint via email with all the info on it, including a link to this thread and then just leaving it for now is probably the easiest thing if you did want to do anything else now.

      Alternatively download one of the regulated 3rd party apps while you are waiting if you haven't already, albeit the data they use is slightly different

      https://hugoenergyapp.co.uk/

      https://glowmarkt.com/bright

      https://loop.homes/

       

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