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Why have I lost smart half hourly usage data on Daily usage section of online account?

Forum|Forum|5 years ago
October 11, 2020
275 replies
4881 views

Daily usage says “No gas data available”. Monthly usage shows values for each day. Just starting to analyse gas usage again, against Hive schedule and temperature monitoring before having more energy efficiency work done.

Best answer by Tim_OVO

Updated on 14/09/23 by Abby_OVO

Sorry to hear about the missing smart meter usage data on your online account or OVO app (download for Android or iOS).

We’ve now resolved the known tech issue that was causing a lack of usage data to show despite good communication with your smart meters, so if your usage data has not yet been restored it’s more likely to indicate a communication issue with your meters.

It’s worth carrying out a smart meter health check for your meter type below and contacting our Support Team with the results:

SMETS1 Secure Smart Meter Health Check guide

SMETS2 Smart Meter Health Check guide

They might also request some screenshots of your usage pages, which can help get to the bottom of things (if there’s no communication issues with your meters).

Hope this helps - Keep us updated here as it really helps others who might be seeing similar in future. 🙂

Show previous replies

BPLightlog

Super User

Well, the smart meter has somehow sorted itself out or perhaps I've managed to do it. The app is still saying no gas readings have been possible since March 18th and requesting a manual reading which I've now been able to do from the smart meter. However, gas usage from boiler coming on at 8a.m. today is already registering at £3.47 and the heating has been off since 7p.m. last night! I'm starting to wonder if smart meters are as reliable as first thought in certain circumstances. There seem quite a range of variables.

If the cost is from your display (IHD) it might still be catching up. The readings from your meter are the main feed for cost and bills

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}

T

Technophobe

Rank 5

So, the app info may not be accurate either? In terms of it saying no readings possible since March 18th? The readings will have gone through daily between then and now anyway? It all seems terribly complicated and a bit unreliable, but these things aren't easy for me at the best of times! Thanks again.

F

fancyabrew

Rank 5

I moved from Shell to OVO on the 13th April since when I have NO usage data in the app. Was working fine when I was with Shell and I can see all my data fine in the Loop app

BPLightlog

Super User

Yes, the Loop (and other) 3rd party apps use a different data set. For any switch it can take a while for the meters to re- sync. Worth keeping an eye on and updating readings manually in the meantime if you can to prevent estimated readings

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}

curtis

Rank 4

Again no data for gas 16/05/2023 no gas data for 17/05/2023 no gas or electrify data for 18/05/2023. Spoke with OVO on phone said dealing with it by TECH Team nothing as of yet smart meter at premises was definitely wrong way to go all this does is help government and OVO as for consumer it is a no no. Anybody else having problems on OVO Website.

curtis

N

nudge

Newcomer

getting daily elec reading cost, but mo gas costing

BPLightlog

Super User

Hi @nudge , meter readings ok or not?

https://account.ovoenergy.com/meter-readings

My meters (both) have just had a few days ‘off’ but are back recording now. I tend to send readings if they’ve not recorded for a few days just to prevent any estimates being used

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}

M

MCH59

Again no data for gas 16/05/2023 no gas data for 17/05/2023 no gas or electrify data for 18/05/2023. Spoke with OVO on phone said dealing with it by TECH Team nothing as of yet smart meter at premises was definitely wrong way to go all this does is help government and OVO as for consumer it is a no no. Anybody else having problems on OVO Website.

I’m missing data for the 14th when I look at it through billing and breakdown of charges, but they’ve charged it and the detail is actually there when I look directly through the usage tab.

M

Mat

Newcomer

My online account and ovo app still isn't showing my monthly energy usage in costs just KWH, this has been going on since 1st March, I've given up phoning them so hopefully one day they'll get round to fixing this problem my d'art meter is sending readings so don't understand why they can't convert readings to costs.