Why have I lost smart half hourly usage data on Daily usage section of online account?

Been like this for the last two days, had new up to date smart meters fitted late last year

Hey @Catchatter,

The screenshot shows N/A for charges. Does this tutorial help:

If your smart meters have lost communication please fill in a smart meter health check, the results will go straight to the right team:

Hope this helps. 

My daily readings are "not available" on the App and only electricity on the Smart Meter. I had some power outages last week and don't know if this is the reason and it will correct itself? Bit weird!

I've found lower outages can temporarily upset the smart in-home display, but seemed to right itself quite quickly.

When I've had trouble with smart meter I've unplugged it waited for the battery to run down, then turned it back then it seems to correct itself.  Worth a try.

Thanks! 

Thanks!

I have a novel to write about the problems involved with trying to get my In Home Display to give me information on my Electric and Gas usage. 

Watch this space for the novel. I have discovered that the main problem is that the the helplines, whether on-line chats or telephone calls result in speaking to someone who doesn’t know their job. Unless, you are lucky enough to speak to Amelia (on-line chat), in which case your problem will be sorted immediately.

Thank you ma’am.

Still no luck and according to the app, no readings for gas have gone in ten days. I have a disability and filling in the online form is problematic, also having to go outside to attempt to get a reading from the meter. This is incredibly stressful. I do not want to get into estimated readings!

Can ovo send a new smart meter in the post? Maybe you just have a faulty one.