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SianiAnni
Rank 4
SianiAnni
Rank 4
October 11, 2020
Solved

Why have I lost smart half hourly usage data on Daily usage section of online account?

  • October 11, 2020
  • 275 replies
  • 4881 views

Daily usage says “No gas data available”. Monthly usage shows values for each day.  Just starting to analyse gas usage again, against Hive schedule and temperature monitoring before having more energy efficiency work done.

 

 

    Best answer by Tim_OVO

    Updated on 14/09/23 by Abby_OVO

     

    Sorry to hear about the missing smart meter usage data on your online account or OVO app (download for Android or iOS).

     

    We’ve now resolved the known tech issue that was causing a lack of usage data to show despite good communication with your smart meters, so if your usage data has not yet been restored it’s more likely to indicate a communication issue with your meters.

     

    It’s worth carrying out a smart meter health check for your meter type below and contacting our Support Team with the results:

     

    SMETS1 Secure Smart Meter Health Check guide

    SMETS2 Smart Meter Health Check guide

     

    They might also request some screenshots of your usage pages, which can help get to the bottom of things (if there’s no communication issues with your meters).

     

    Hope this helps - Keep us updated here as it really helps others who might be seeing similar in future. 🙂

    275 replies

    Show previous replies
    Firedog
    Super User
    FiredogSuper User
    Super User
    November 10, 2022

    Let’s hope that whoever is responsible manages to unearth the readings for the remaining 10 days.


    And they did. The half-hourly readings missing for October appeared today, shortly after I’d been told by one of the OVO twits that he’s “hoping the team is able to get this resolved soon.”

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    jimbojones
    Rank 2
    jimbojones
    Rank 2
    January 25, 2023

    Hi There,

    I was checking my usage against my last bill but noticed that the half hourly readings on my account aren’t recorded. It gives me a daily usage but not the half hourly, it hasnt been reading half hourly readings between 28th Nov and 26th Dec then dropped off again 8th Jan and still not reading yesterday.

    I am keen to understand why this is no longer showing as i am questioning my usage over the christmas period as i was not at home and turned my heating off and no hot water was used as no one was in. I have the nest thermostat data and want to compare to ensure they it is correct or raise if it does not match.

    Any ideas?

    Cheers

    Jimbo

    jimbojones
    Rank 2
    jimbojones
    Rank 2
    January 25, 2023

    Screen shots for reference.

     

    Jeffus
    Rank 20
    Jeffus
    Rank 20
    January 26, 2023

    Check you actually got daily smart meter readings on every day

    https://account.ovoenergy.com/meter-readings/history/electricity

    https://account.ovoenergy.com/meter-readings/history/gas

    For example 

    The Daily figure on the.usage page could potentially only be an estimate. 

      jimbojones
      Rank 2
      jimbojones
      Rank 2
      January 30, 2023

      Ah thanks! Didnt realise you could get this!

       It says they are all Smart readings but i now am now also questioning if they are correct. I believe the reading is in kW , taking Jan 29th from the number readings it would be 38.83 (assume the readings at 10’s of kW), but the graph summary shows 42.91kW.

       

       

      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      January 30, 2023

      Remember that for the gas readings (which are probably in cubic metres) these need to go through a calculation to include the caloric value and arrive at the kWh reading

       

      Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
        C
        Newcomer
        Catchatter
        Newcomer
        February 23, 2023

        Very strange, gone into my online app and from this morning it’s showing n/a for readings on both utilities, never happened before, anyone else got this issue? 

        BPLightlog
        Super User
        BPLightlogSuper User
        Super User
        February 23, 2023

        Yes I had that recently. If you check meter readings it probably hasn’t got readings for that bit either. Mine caught up a day later

        Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
          Firedog
          Super User
          FiredogSuper User
          Super User
          February 23, 2023

          No, but I’ve had it happen to me a few times in the past. It all came right after a few days, so it’s probably best just to be patient.

          Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
            Emmanuelle_OVO
            Retired Moderator
            Emmanuelle_OVO
            Retired Moderator
            February 24, 2023

            Hey @Catchatter,

             

            Sorry to hear this,

             

            Is this now resolved? If not, please can you upload a screenshot of what you’re seeing and I’ll investigate. Do you have a smart meter or traditional? 

             

            Let’s get to the bottom of this!

            Renewable Energy? Big Fan.
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