Why have I lost smart half hourly usage data on Daily usage section of online account?

Forum|Forum|5 years ago
October 11, 2020
275 replies
4881 views

Daily usage says “No gas data available”. Monthly usage shows values for each day. Just starting to analyse gas usage again, against Hive schedule and temperature monitoring before having more energy efficiency work done.

Best answer by Tim_OVO

Updated on 14/09/23 by Abby_OVO

Sorry to hear about the missing smart meter usage data on your online account or OVO app (download for Android or iOS).

We’ve now resolved the known tech issue that was causing a lack of usage data to show despite good communication with your smart meters, so if your usage data has not yet been restored it’s more likely to indicate a communication issue with your meters.

It’s worth carrying out a smart meter health check for your meter type below and contacting our Support Team with the results:

SMETS1 Secure Smart Meter Health Check guide

SMETS2 Smart Meter Health Check guide

They might also request some screenshots of your usage pages, which can help get to the bottom of things (if there’s no communication issues with your meters).

Hope this helps - Keep us updated here as it really helps others who might be seeing similar in future. 🙂

Show previous replies

Blastoise186

Super User

Not if you send them a few well chosen forum threads… :)

As for the IHD6, that depends. Only the Chameleon IHD6-CAD-PPMID-S1 can work with SMETS1 meters (it also works with SMETS2). I tried to get hold of one once, but a certain developer at OVO’s head office had pinched all 10 of them and hadn’t brought them back.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!

Jess_OVO

OVO Staff

I read through the thread for the bug, but couldn’t see if there was a resolution to the issue other than talking to the support team? I will try again, but despair that they will again say “ok we will enable half hourly reads” again!

I really appreciate the frustration with this one, @kihon. Just to let you know I’ve forwarded this thread on to the development team, as it seems to be an issue that’s affecting several of you at the moment.

In the meantime I’d encourage you to forward the above screenshot on to the Support Team, with the request for this to be escalated to our Tech team if the meter schedule is already updated to send up readings on a half-hourly basis.

Hoping this helps get this back on track - do pop back with an update if anything changes. :slight_smile:

amackayj

Newcomer

Hi Jess

I've trawled through as many threads on this topic as I can and this seems to be closest, although hasn't been updated recently.

I did have this problem before, and it turned out to be the “smart meter reading schedule is only set to send us a monthly reading rather than a daily or half-hourly reading" issue mentioned above.

It's been flawless since then, but on 13.02 it stopped showing daily usage. It shows one reading at 00:00 and nothing after.

I wonder if anyone else has had this issue?

We had PV panels fitted on 09.02 so I don't know if the smart meter needs to be “told" that this has happened? I've applied for SEG and have sent Francis all the details.

I'm away on holiday right now, so can't see if the energy display is showing usage.

I've emailed hello@ovoenergy.com as well.

Hopefully this can be resolved, I'd like to try the variable tariff as we have an EV which uses a lot of electricity but could be set to charge in the wee hours and when the panels are pumping.