Why have I lost smart half hourly usage data on Daily usage section of online account?

You should check out my Profile then! Hover over my avatar and you’ll see a pop-up where you can view my Profile info.

What I can say is that you’ve got one of the current gen Chameleon IHD6 devices - there’s not really old or new IHD6 devices as such. Chameleon would use a new model number if a newer device came out that was different from the current ones.

I’m not actually aware of any Chameleon IHD that comes with a built-in temperature sensor and I would have most likely been informed if OVO were to make any changes to the IHDs on offer. Let me get @Tim_OVO and @Jess_OVO on this one. I think it’s time to play my legendary Joker Cards and call in a certain smart meter friend… 

Oohh hold on! I see it’s an optional feature apparently. One that’s fitted on the IHD6-CAD-PPMID with the model code CA6020002 but isn’t enabled unless it’s requested by the energy supplier. It can probably be enabled retroactively though with a config change if OVO decided to enable it. Must have been a hardware revision then!

But yeah, let me see if I can get our smart meter friend to help out with some of the other elements.

I’ve been digging deeper into the SmartThings integration that Chameleon has started to offer. It seems that it’s something they’ve been testing out recently but probably kept it limited to one supplier in the early stages to limit bugs getting too annoying.

https://chameleontechnology.co.uk/2019/10/02/samsung-bulb-and-chameleon-technology-launch-home-energy-control-service/

Based on this and the fact that you can download the SmartThings app on both Android and iOS (it’s preloaded on almost all Samsung Galaxy devices) combined with the fact that it can resolve a few other hot requests, I’m going to go ahead and ask Tim to pop this in the suggestions box on the basis that it is definitely possible from a technical perspective. It’s clear that Samsung SmartThings probably already has most of the tools already in place, so I wouldn’t imagine it to be too difficult to get it working for other suppliers like OVO.

Potentially, it could be possible to suggest widening the options in the future too, but I’d rather suggest just one tool for now - such as SmartThings or Home Assistant - and then see what happens from there. :)

Great spotting on these new IHD features, @Jeffus. These ones are hot off the press - I‘ve had it confirmed that we’ve only started offering the IHD model with added temperature sensors in the last week so sounds like you might have one of models without the new features. I’ve raised this one to the Smart team though as it’s interesting to hear how useful you’d find this.

Keep your eyes peeled as I may be back with more info on this soon. 

Thanks for following up @Jess_OVO and @Blastoise186 

I would certainly be interested in the temperature and CAD info via the IHD feeding into something like SmartThings. I would really like to get to know much better how my house consumes electricity and gas, currently before switching away from fossil fuel and thinking about upgrading insulation in specific areas. Also really curious to assess temperature vs consumption when the heating is on at different temperatures. I am hoping it will be a really useful  check against any calculations done for future upgrades to the house. 

Shame i just missed out on the IHD change. I see the website says the following. 

• If your IHD6 has a temperature sensor, it will have a Model ID underneath reading CA6020102. If it doesn’t have a temperature sensor, it will have the ID of A6020100.

But my IHD says neither of these CA6020002

Let me know if there is anyway i could get the IHD updated/upgraded. 

Looking forward to hearing about any news with the SmartThings or other  integration. 

Hmm, I’m actually not sure if OVO would let you have another IHD if your current one is working properly. The only reason I have the Kecleon Brothers is because I got extremely lucky due to circumstances. You don’t normally get to have two at once (but the tech does support up to four at once on the HAN if you’ve got SMETS2). But even for me, I don’t think I’d be able to convince OVO to let me have a third Kecleon! XD

Then again, if you’ve got the IHD6 then it could potentially just be a case of a config change or firmware update - assuming those with the CA602002 model code have the hardware in them!

It would be hilarious though if I was able to max out the limit on the HAN and have a whole family of IHD6’s. I could literally have the Kecleon Family!

But yeah, integrations with stuff like SmartThings would be pretty cool. While I know there’s a whole bunch of other platforms out there, I always think that starting with suggesting just one to begin with and see how that goes is more fair on OVO's teams than ramming literally every possible option at them in one go. If SmartThings gets rejected with a clear signal that OVO would rather not have support for any of these platforms, at least they’d only have to reject one suggestion. Likewise, if SmartThings is accepted and the support for it becomes a thing, that would give signals that OVO might consider others too.

It just so happens that SmartThings is one of the more open platforms of this type and at least Samsung hasn’t just locked it down to require you to have Samsung devices somewhere in the mix!

So I’m back with an update from the team on this one, @Blastoise186 and @Jeffus.

Unfortunately it’s as you assumed, we’re not offering these new IHD to members who already have a functioning IHD already. This may change in future and trust us, you’ll be the first to know if it does! 

Thanks. Good to know.

Do you know if it is possible to buy a second one of the newer IHDs

Would it be £33 plus postage, the same price as a replacement if mine is broken?

Would there be any way of guaranteeing the newer IHD rather than receiving an older model? 

Just thinking about the options. 

Haha, I like your thinking there! XD

You have no idea how many times I’ve been tempted to do that. 

So that’s exactly what I tried to do this morning. And… OVO saw right through my evil genius scheme… And said no, even though I offered to pay for the third IHD. 

Worth a try though I guess. It was a 50/50 chance after all… 

By the way, I asked that question to someone in the Support Team who knows me very well and they double checked directly with a bunch of people. You’ll probably have to wait until the policy changes before OVO will let you pull off this hack. The only reason I have the Kecleon Brothers is because of my circumstances and I got lucky. I shouldn’t even have two IHDs!

OVO will of course provide an IHD free of charge to anyone who doesn’t have one yet and will also offer you a free replacement if it breaks - as long as it didn’t break as a result of you abusing/misusing the device. But they’ll usually ask for the old one back as part of the process.

Thanks for checking. I won't go ahead and deliberately break mine and pay the 33 pounds as that would be dumb and may not get a more up to date IHD. 

But it is interesting they don't offer a service to buy a second IHD. Quite fascinating the logic behind that unless there is shortage of IHDs or perhaps the cost would be prohibitively high, much more than 33 pounds. There would be others who would make much better use of the new features i am sure so can't honestly say i would be a priority anyway. 

I think part of the reason is to try and prioritise and/or optimise the use of OVO’s inventory in a way that’s fair to everyone. Someone who doesn’t yet have any IHD will almost always be a higher priority than anyone who already has at least one working IHD, followed by those who need a replacement for a faulty device. Someone with two working IHDs like me will probably be very low priority.

But I don’t mind. I use the Kecleon Brothers mainly to help other members out and also for when I’m creating guides, so having two merely makes it a bit easier for me to use one as my primary IHD and the other as my secondary/backup IHD that I also use for forum purposes (they’re both paired to Raichu as well).

On the plus side, if one of mine broke then at least I wouldn’t need to wait for a replacement to arrive before I could get back on the road again.