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Tim_OVO
OVO Staff
OVO Forum Legend
May 26, 2023
News

We're opening up Power Move to all eligible OVO customers

  • May 26, 2023
  • 54 replies
  • 1772 views
We're opening up Power Move to all eligible OVO customers

Updated on 14/08/23 by Tim_OVO:

 

We’ve gone public with Power Move

 

Following the success of the Power Move trial that ended in March, we’ve been working on making the concept something that all our eligible OVO customers can take part in.

 

Power Move is currently available to all smart customers.

 

We’re going to keep this OVO Forum group as the home of Power Move questions and discussions. We’ll be removing any posts that relate to the trial specifically, to avoid any confusion. We’ll also do some organising of the remaining posts to help categorise the discussion based on key themes. This will help new Power Move customers find relevant discussions when it becomes available. 

 

If you don’t want to be part of the Power Move OVO Forum group or any of its discussions, you’re able to ‘unsubscribe from group notifications’ or ‘leave the group’, via the buttons on the group homepage

54 replies

BPLightlog
Super User
Super User
July 21, 2023

20th July and no progress update email for Power Move I’m joined for Jul-Sep in my account- these previously arrived mid month… anyone had an update email yet for July? 

No, not seen anything so far .. although I am keeping track myself from the daily usage info

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Emmanuelle_OVO
Retired Moderator
Retired Moderator
July 21, 2023

Hey @Coldspur Andy,

 

I’ve had a response from the team:

 

For the mid-month email we'll only be sending that out to customers who sign up to Power Move before the start of a month. E.g. we opened up Power Move to customers on 1st July and because they started after the month began then they won't receive a Mid- Month. They will do for the next month as long as they stay signed up.

Renewable Energy? Big Fan.
Rank 2
July 21, 2023

Hey @Coldspur Andy,

 

I’ve had a response from the team:

 

For the mid-month email we'll only be sending that out to customers who sign up to Power Move before the start of a month. E.g. we opened up Power Move to customers on 1st July and because they started after the month began then they won't receive a Mid- Month. They will do for the next month as long as they stay signed up.

ok I understand thank you - I signed up on 1st - i hope this won’t be used as an excuse to renege on this months £10 as first qualifying day was 3rd - trust is low with energy companies in my household! 

Rank 6
July 21, 2023

Am I the only one felling a little undervalued as in spite of being on the original trial and putting effort in to achieve the target every month,  I’ve not been invited to the new roll out. 

Rank 2
July 21, 2023

Am I the only one felling a little undervalued as in spite of being on the original trial and putting effort in to achieve the target every month,  I’ve not been invited to the new roll out. 

I wasn’t invited myself and had to get proactive and sign up via the website. I had nothing on my App.  You need to log into your account on the website and in ‘The Path to Better Energy’ section click the green Discover the Path to Zero button- you will see Power Move there. 

Rank 6
July 21, 2023

Thanks Coldspur but sadly I just cant find or don't have  a path to better energy section - do you remember where exactly you found it? 

 

BPLightlog
Super User
Super User
July 21, 2023

It is only available via the web (not the app) but as we’ve seen elsewhere not everyone has the option at the moment 

If you have the option it should be here (Path to Zero)

 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Rank 6
July 21, 2023

Thanks BP - I definitely don't have that option - so I;m going back to my original thoughts of feeling a little undervalued :(   Fingers crossed for next month then.

 

Firedog
Super User
Super User
July 21, 2023

I had to go hunting for the Terms and Eligibility criteria for Power Move. In case others have the same problem, this is what I found:
OVO Energy | Power Move Terms and Conditions 

OVO Energy | Power Move FAQs 

The second page answers many of the questions that have been raised in the forum.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Rank 6
July 21, 2023

I am eligible - I was for the original 6 months trial - and I’m still eligible now, I’m just not being invited yet and I don't understand why  - I would have thought all the original trial participants ( I could be wrong but I thought that’s in low hundreds not thousands )  would have, as a curtesy and a reward for their participation and efforts, been invited immediately the scheme went live.