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Rank 2
Chris W
Rank 2
November 17, 2025
Solved

Smart charge app not updating activity over the weekend, why?

  • November 17, 2025
  • 27 replies
  • 347 views

Hello,

I’ve been using Smart Charging for some five months now without any issues, but I’ve just noticed that under ‘activity’ in the app, the last smart charge savings data is last Friday 14th - 3 days ago.

When charging as per the smart charge app schedule, it shows ‘smart charging’ so I’m assuming the actual smart charging is working and I’m getting the Pay as you Go rate and not being charged at the full domestic rate. (I haven’t opted for one of the new charging plans).

There are no conflicting schedules setting the car or it’s app and no other changes have been made within the smart charge app nor the car ‘s app.

  1. why is the activity data not up to date - and how do I restore it ?
  2. how can I tell within the smart charge app or even the OVO account app if I’m being charged the correct rate for my EV charging.

Any advice much appreciated.

Best answer by Ben_OVO

Updated on 28/11/25 by Abby_OVO

 

Welcome ​@CraigEV! I’ve updated your Forum profile to display your EV ownership.

 

This is most likely down to the widespread issue however, if you’re already in contact with Charge Anytime, I’d recommend letting them know about the ‘not loading car details’ message. I’m also going to ask internally for you and will let you know if I hear back before you do.

 

Cheers ​@CraigEV, we did also have another type of outage yesterday which was causing problems with our own apps.

 

Our Charge Anytime team have come back to me and asked me to tell you that this is all most likely linked to the wider issues and, if you are still getting any errors next week, to get in touch with them.

 

 

Cheers!

27 replies

Show previous replies
Ben_OVO
Community Manager
Ben_OVO
Community Manager
November 17, 2025

Hi again ​@Robd922 and ​@Dk45,

 

I’ve heard back internally that this is indeed a widespread issue that’s being looked into - hopefully it’ll be fixed soon!

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    Newcomer
    Robd922
    Newcomer
    November 17, 2025

    Thanks ​@Ben_OVO  that’s helpful to know it’s not just us. It might worth while to understand how OVO plan to reimburse customers - I have three sessions missed and recording manually the data and luckily I have screenshots off smart charge - I have two evs and plan to charge today - it is small amounts of money but it does add up. I didn’t get confidence on the phone on how this will be addressed. 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    November 17, 2025

    Hi ​@Chris W ,

    This sounds like a known issue that’s currently being investigated. Please keep an eye out for updates on the Forum.

    Thanks!

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    M
    Rank 4
    mdanhieux
    Rank 4
    November 17, 2025

    Having the same problem. I won’t post another thread. But I’m missing my last 2 charges from Sat/Sun and Sun/Mon. 

    M
    Rank 4
    mdanhieux
    Rank 4
    November 17, 2025

    Having the same problem. I won’t post another thread. But I’m missing 2 charges from Sat/Sun and Sun/Mon. 

    H
    Newcomer
    Hoof
    Newcomer
    November 17, 2025

    Me too last charge updated Wed 12th Nov.    Shows on my house OVO app but I have no idea if it has changed at the charge anytime rate. It charged at the most expensive least green part of the day too🤦‍♂️

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    November 18, 2025

    Fingers crossed this will be resolved by our Tech team soon. This has been raised internally and, apparently, should be fixed within the next few days.

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    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    November 18, 2025

    Thanks for your post ​@Chris W, and welcome to the Forum ​@Hoof. I’ve added EV badges to your Forum accounts.

     

    Just to let you all know, this is a widespread technical error, as advised by ​@Blastoise186, and our Tech teams are looking into this at the moment. This should be fixed within the next few days.

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      Newcomer
      CraigEV
      Newcomer
      November 18, 2025

      Good to hear it is not just me experiencing this.

      I am a relatively new customer (only got my EV last month) but had a few teething problems to start with and thought I had finally got everything working OK only to find the same issue a few days ago.

      I emailed OVO and they suggested removing and re-adding my vehicle, which I did, and that then showed a few more charge sessions over the weekend.  However, last night’s charge isn’t showing and now the app seems to have removed my car - “We couldn’t load your car details”.  I won’t try to re-add my vehicle again at the moment as this is probably related to the wider issue.  Will see what happens over the next couple of days

      Ben_OVO
      Community Manager
      Ben_OVOSolved
      Community Manager
      November 19, 2025

      Updated on 28/11/25 by Abby_OVO

       

      Welcome ​@CraigEV! I’ve updated your Forum profile to display your EV ownership.

       

      This is most likely down to the widespread issue however, if you’re already in contact with Charge Anytime, I’d recommend letting them know about the ‘not loading car details’ message. I’m also going to ask internally for you and will let you know if I hear back before you do.

       

      Cheers ​@CraigEV, we did also have another type of outage yesterday which was causing problems with our own apps.

       

      Our Charge Anytime team have come back to me and asked me to tell you that this is all most likely linked to the wider issues and, if you are still getting any errors next week, to get in touch with them.

       

       

      Cheers!

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