Returning customer with OVO Smart Meters - will they work?

Great to hear about your switch back to OVO! If you haven’t already checked it out, we’ve got a great guide on what to expect with the switching process. 

Important question to ask about the implications of switching with one of our smart meters already installed. Sounds like you have one of our SMETS 1 Secure meters installed - these meters weren’t originally able to communicate with all suppliers (check out which suppliers they’re definitely compatible with here) which explains why you’ve had to provide manual readings since you left us (for advice on how to do this - check out this relevant topic).

The good news is that, as you’re switching back to us, your smart meter should start sending us the readings remotely once more. Even better - all SMETS 1 meters are currently being upgraded to allow them to communicate to all suppliers in future - like SMETS 2 meters do. Read more about this remote upgrade process and when you can expect this to take place here.

Once you’ve received your opening statement you should begin seeing your smart meter usage data on the usage pages of your online account or OVO app (download for Android or iOS) as well as on your In-Home Display (IHD). If you’ve no longer got a compatible IHD, reach out to our Support Team for a replacement.

And most importantly - Welcome back!