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ShiftingSaver
Rank 2
August 27, 2025
Solved

No results for 3pm-4pm power up on 17th August

  • August 27, 2025
  • 34 replies
  • 807 views

Hi all, 

I recieved an email for a power up 3pm-4pm on Sunday 17th August. I opted in and took part. However last weeks results email didn't show my result, despite the email saying results 11th-17th august. I have just recieved this weeks email and it only shows 18th-24th.

So where is the missing result?

Did anyone else opt in to this session and find their result missing from the weekly results email ?

Best answer by Chris_OVO

Updated on 20/01/25 by Ben_OVO


Our current trials are now closed, and we'd like to thank our users for their participation.
 

 

Hey ​@DuncanL,

 

The Power Move team reviewed the data and encountered a communication issue that caused some people's emails not to display the data from August 17th, even though they had opted in to receive it. We have checked the system, and I can confirm that this data has been included in the crediting; only the email notifications were affected.

 

We can't go back and reissue the email with the up-to-date information, but we can confirm for you specifically that you earned £0.15p for that event.

 

Now that you've highlighted the issue, the teams have taken the steps needed to mitigate it, and it shouldn't happen again. Apologies for any inconvenience caused and thanks for highlighting it to us. 

34 replies

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D
Rank 9
DuncanL
Rank 9
September 11, 2025

​@Chris_OVO 

The results for 17 August was definitely not included in the 20th August weekly update.  If, after looking into this for a week, there only response is to simply disbelieve people then I don’t see the point in their investigating further.

Chris_OVO
Community Manager
Chris_OVOSolved
Community Manager
September 11, 2025

Updated on 20/01/25 by Ben_OVO


Our current trials are now closed, and we'd like to thank our users for their participation.
 

 

Hey ​@DuncanL,

 

The Power Move team reviewed the data and encountered a communication issue that caused some people's emails not to display the data from August 17th, even though they had opted in to receive it. We have checked the system, and I can confirm that this data has been included in the crediting; only the email notifications were affected.

 

We can't go back and reissue the email with the up-to-date information, but we can confirm for you specifically that you earned £0.15p for that event.

 

Now that you've highlighted the issue, the teams have taken the steps needed to mitigate it, and it shouldn't happen again. Apologies for any inconvenience caused and thanks for highlighting it to us. 

Renewable energy jokes never get old.
S
Rank 2
ShiftingSaverAuthor
Rank 2
September 11, 2025

​@Chris_OVO 

Hi, as in the photo I included in an above post to data was definitely missing in the table for the 20th weekly email. However after reading your post I have checked the email and tallied up the amounts against the total and you are correct an additional amount is included in the total for that week. I don't know why I've never double checked the figures add up before. 

 

Thanks for looking in to it for me and providing some clarity.

    D
    Rank 9
    DuncanL
    Rank 9
    September 11, 2025

    ​@Chris_OVO 

    As you can see from my post yesterday, I had already worked out the15p.  The point I was making was that 17 August did not appear on the weekly results table and nobody seemed to know why.  As the PMF team have now said there was a communisation error which has been fixed, that is hopefully end of story.

      Chris_OVO
      Community Manager
      Chris_OVO
      Community Manager
      September 11, 2025

      Hey ​@ShiftingSaver,

       

      I should’ve also tagged you so that you got the update as well! I’m glad it all tallies up for you and we’ve now fixed the issue so it won’t happen again. We really appreciate the feedback 😃

      Renewable energy jokes never get old.
      Deanna Troi
      Newcomer
      Deanna Troi
      Newcomer
      September 19, 2025

      Hey ​@DuncanL,

       

      The Power Move team reviewed the data and encountered a communication issue that caused some people's emails not to display the data from August 17th, even though they had opted in to receive it. We have checked the system, and I can confirm that this data has been included in the crediting; only the email notifications were affected.

       

      We can't go back and reissue the email with the up-to-date information, but we can confirm for you specifically that you earned £0.15p for that event.

       

      Now that you've highlighted the issue, the teams have taken the steps needed to mitigate it, and it shouldn't happen again. Apologies for any inconvenience caused and thanks for highlighting it to us. 

      I still get the power up or down emails but have not had a results email recently. How do I check if I am still in the trial?

      Chris_OVO
      Community Manager
      Chris_OVO
      Community Manager
      September 19, 2025

      Hey ​@Deanna Troi,

       

      If you're receiving emails about the events, then you are definitely part of the trial. Have you checked your spam folder? It’s possible that the emails ended up there by mistake. Additionally, you can look at your bills to see the credits for any events you’ve participated in. If you can’t find any of this information, please let us know, and we can follow up with the team.

      Renewable energy jokes never get old.
      Deanna Troi
      Newcomer
      Deanna Troi
      Newcomer
      September 25, 2025

      Hey ​@Deanna Troi,

       

      If you're receiving emails about the events, then you are definitely part of the trial. Have you checked your spam folder? It’s possible that the emails ended up there by mistake. Additionally, you can look at your bills to see the credits for any events you’ve participated in. If you can’t find any of this information, please let us know, and we can follow up with the team.

       

      Last ‘results’ email was September 10th at 5pm

      not In spam either. 
       

      still opting in daily and taking part so I would be very keen to see my results! 
      If you can help I would much appreciate it 🙏

       

      Abby_OVO
      Community Manager
      Abby_OVO
      Community Manager
      September 25, 2025

      Hey ​@Deanna Troi 

       

      I checked in with the Power Move Flex team, and Chris_OVO, the team are looking into it, they’ve found the issue today and will get the results sent out soon as they can.

       

      Sorry for the delay here.

      Currently Playing: She's Electric
        Deanna Troi
        Newcomer
        Deanna Troi
        Newcomer
        September 26, 2025

        Hey ​@Deanna Troi 

         

        I checked in with the Power Move Flex team, and Chris_OVO, the team are looking into it, they’ve found the issue today and will get the results sent out soon as they can.

         

        Sorry for the delay here.

         

        Thank you for getting the most recent power move flex email sent. 

        It mentions that the smart meter did not send readings on the 17th . 
        My records show that I opted in and used approximately 2 units (50p)
        Wondering if that will show as a credit on my bill or will my efforts have been wasted??

        Thank you again for your help in this matter. 

        Jennifer

         

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