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Bpridge
Rank 1
October 21, 2017
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New 'Chameleon' In Home Display (IHD3) - can I view my live gas usage like my electricity?

Hi,

I have just had a smart meter and IHD fitted - it’s an IHD3. I can see how to see my live electricity usage (ie electricity now button).

However, is it possible to see how much gas is being used live?

Thanks

    Transparent
    TransparentBest Answer
    Rank 20
    May 14, 2020

    Updated on 05/05/25 by Chris_OVO:

     

    That’s a good question…. to which the answer is “no, unfortunately not!”

    The gas Smart Meter has an inbuilt battery with a lifetime expectancy of 10 years. In order to conserve power it keeps the lcd display switched off, and only wakes up the transmitter to your Communications Hub once every 30 minutes.

    So your IHD is only able to display gas usage to the last half-hour internal when the data was sent.

    Please ask here again if you’d like further clarification.

    And have a look at this topic all about smart meters and their installation.

     

    If you can’t view any gas usage data (not just live usage) on your In-Home Display (IHD) this could indicate a communication issue. Check out this topic for more details.

     

    There’s more advice in getting the most out of your In-Home Display in the guides below -

     

    SMETS1 Pipit In Home Display (IHD)

    SMETS1 Chameleon In Home Display (IHD)

    SMETS2 In Home Display (IHD)
     

    You can also view your usage data (albeit not live data) on your online account or OVO app (download for Android or iOS)
     

    OVO member but not got a smart meter yet? - Book today!

     

    Interested but not yet an OVO member? - Check out our plans!

     

    Save energy... recycle electrons!
    View in thread

    35 replies

    Show previous replies
    Newcomer
    afcone
    Newcomer
    November 19, 2018
    Hello,

    I've just had my smart meter installed today and found this thread whilst trying to work out why I cannot see gas usage on my IHD. Is it just live gas usage that is unavailable? (i.e. if I wait a while it will at least show me daily gas usage?) Or will the new IHD never show anything for gas?

    The reason I ask is I'm trying to work out whether my IHD isn't connected to the gas meter properly or whether I just need to wait and the info will come through eventually. Your user guide at https://forum.ovoenergy.com/ihd-in-home-displays-64/user-guide-for-the-chameleon-ihd-1837 certainly seems to imply that the IHD will provide gas usage information - even if not live - but at the moment clicking on the Dual button does nothing.
    Tim_OVO
    OVO Staff
    Tim_OVO
    OVO Forum Legend
    November 21, 2018
    Trying to work out why I cannot see gas usage on my IHD. Is it just live gas usage that is unavailable?

    @afcone your IHD will show live electricity usage, not live gas. But it should show your gas usage history and costs. Check MyOVO to see if your gas usage is showing - we might still need to update things at our end for your gas smart meter...

    @Davidc did you have this when you first got your IHD?
    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
    Davidc
    Newcomer
    Davidc
    Newcomer
    November 21, 2018

    @Davidc did you have this when you first got your IHD?

    We have an old style IHD - monochrome display Pipit 500 - which is pretty useless, and we disconnected it because it was just sat wasting electricity. I don't remember whether it displays gas consumption. Certainly it doesn't at the moment because it is not powered on!
    Newcomer
    afcone
    Newcomer
    November 22, 2018

    Trying to work out why I cannot see gas usage on my IHD. Is it just live gas usage that is unavailable?@afcone your IHD will show live electricity usage, not live gas. But it should show your gas usage history and costs. Check MyOVO to see if your gas usage is showing - we might still need to update things at our end for your gas smart meter...


    Gas usage now shows on the IHD - admittedly, it's showing I used over a hundred pounds worth yesterday but I'm assuming that's a teething issue. Nothing in MyOVO as yet. I'll leave it a week or so and see if it's just still being configured - for example, MyOVO currently won't even show me what plan I'm on, so I assume it'll fix itself...
    Newcomer
    Tufty71
    August 11, 2019
    Hello. We are installing the smart meters today and I would like to ask if the live gas consumption has been available or not yet? Are there any plans to be available in the future?
    Thank you

    Hi,
    This should have been explained to you at time of install, the electric meter has a direct link to the ihd, there is a delay on the pick up of the gas usage, its only a small delay but enough not to be able to give immediate usage on gas, only electric.
      Newcomer
      zhair
      Newcomer
      May 14, 2020

      I have just had a smart meter and IHD fitted - it’s an IHD3. I can see how to see my live electricity usage (ie electricity now button).

      However, is it possible to see how much gas is being used live?

      Thanks

      Transparent
      Rank 20
      TransparentBest Answer
      Rank 20
      May 14, 2020

      Updated on 05/05/25 by Chris_OVO:

       

      That’s a good question…. to which the answer is “no, unfortunately not!”

      The gas Smart Meter has an inbuilt battery with a lifetime expectancy of 10 years. In order to conserve power it keeps the lcd display switched off, and only wakes up the transmitter to your Communications Hub once every 30 minutes.

      So your IHD is only able to display gas usage to the last half-hour internal when the data was sent.

      Please ask here again if you’d like further clarification.

      And have a look at this topic all about smart meters and their installation.

       

      If you can’t view any gas usage data (not just live usage) on your In-Home Display (IHD) this could indicate a communication issue. Check out this topic for more details.

       

      There’s more advice in getting the most out of your In-Home Display in the guides below -

       

      SMETS1 Pipit In Home Display (IHD)

      SMETS1 Chameleon In Home Display (IHD)

      SMETS2 In Home Display (IHD)
       

      You can also view your usage data (albeit not live data) on your online account or OVO app (download for Android or iOS)
       

      OVO member but not got a smart meter yet? - Book today!

       

      Interested but not yet an OVO member? - Check out our plans!

       

      Save energy... recycle electrons!
      Cruachan
      Newcomer
      Cruachan
      Newcomer
      November 25, 2020

      Meters installed last week, all functioning as expected except that the ‘Usage Now’ display only ever shows real time electricity consumption.  All other displays correctly show both fuel types and looking back over daily usage data online shows that gas meter is correctly registering the 30 minute consumption details.  Is this a known bug in the system or do other people see both fuels showing in ‘Usage now’ display?

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        November 25, 2020

        Good morning @Cruachan , Welcome to the forums :)

        This does sound like a known issue that OVO is investigating at the moment. @Tim_OVO is also interested in hearing from members with these issues so he can help build up a case. I’ll let him know about your thread.

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          Tim_OVO
          OVO Staff
          Tim_OVO
          OVO Forum Legend
          November 26, 2020

          Good morning @Cruachan @Blastoise186 - I’ve popped these comments over to this thread. 

           

          Check out the ‘best answer’ I’ve just updated - no issue here. The IHD can’t show ‘Usage now’ for gas due to how often the meter communicates with the IHD (once every 30 mins). 

          Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
          Show more replies
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