New 'Chameleon' In Home Display (IHD3) - can I view my live gas usage like my electricity?

Thanks Tim.  My preference - and with an IT background, this should be a relatively simple workaround - would be for the ‘Usage Now’ figure for Gas to show the ‘Last 30 minute snapshot’. 

That would be a lot more useful than nothing!

Yup, that would make a lot of sense. I think it should be possible to do with a firmware update as well (unless you’ve got a weird IHD that doesn’t support firmware updates and has a fixed display!).

@Cruachan would you be happy to create a new thread with that idea as a feature suggestion? It’s a really good one and I’d like to make sure you get credit for it.

Yep - will do that now.

Hello, as a new customer with OVO and having received their IHD 3, I was keen to know whether there is an option to display 'Cost now per hour' for Gas usage as I was unable to find it. If there isn't one is there a reason why?

Thanks, Paul.

I’m afraid that’s not possible for gas. The meter will only ping a heartbeat once every 30 minutes and only take a reading every 30 minutes (just before the heartbeat) to conserve battery, so live usage isn’t available.

The data shown on the IHD is therefore a snapshot based on the previous half-hour period.

Cheers Blastoise186 for your prompt reply. 

Paul

Hello there (first post - be gentle!),

I have a Chameleon IHD3. 

It displays a balance for gas or electric on separate screens and you can switch between the 2.

That said, if I leave the electric balance on screen, after a while it will show the gas balance. That's where it stops. It doesn't cycle back to electric - I have to repeat the process of selecting the electric balance to see it... 

My question is: 

Is this by design?

Is there a setting somewhere I'm missing?

Everything appears to be communicating correctly. 

The balances are correct. 

Just seems odd that one balance is given more visibility than the other. 

Am I just having OTT OCD or should it behave differently (I was kind of expecting the utility balance I choose to stay on screen until I change it).

Thanks in advance for any help with the above. 

Appreciated. 

JT. ✌️

Hey ​@Johnny Thunders 

I’ve asked the team about this to double check what you’ve asked about the IHD. Once I hear back from them I’ll pop back here with an update.

We do have a topic which may be helpful in the meantime, I’ve linked to that below:

Let me know if that’s any help while we wait for a response from the team.

Um... My post was a question in its own right and Abby replied to it as such. 

It has now been stealth moved by a mystery mod without the courtesy of a move notification or explanation as to why my query is lumped in at the end of someone else's - extremely poor forum etiquette.

Is this the usual standard for OVO forums? 

​@Johnny Thunders threads on similar subjects do get lumped together on a regular basis, though I can see your particular question is not very close to the subject heading. This is the only forum I’m familiar with so not sure how others behave, but I think it is a good idea to alert the user if their post is moved. You could suggest this formally  as an “Idea”.

Meanwhile my IHD Chameleon 3 does stay on the chosen utility as you were expecting yours to.