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Bpridge
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October 21, 2017
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New 'Chameleon' In Home Display (IHD3) - can I view my live gas usage like my electricity?

  • October 21, 2017
  • 35 replies
  • 5109 views

Hi,

I have just had a smart meter and IHD fitted - it’s an IHD3. I can see how to see my live electricity usage (ie electricity now button).

However, is it possible to see how much gas is being used live?

Thanks

    Best answer by Transparent

    Updated on 05/05/25 by Chris_OVO:

     

    That’s a good question…. to which the answer is “no, unfortunately not!”

    The gas Smart Meter has an inbuilt battery with a lifetime expectancy of 10 years. In order to conserve power it keeps the lcd display switched off, and only wakes up the transmitter to your Communications Hub once every 30 minutes.

    So your IHD is only able to display gas usage to the last half-hour internal when the data was sent.

    Please ask here again if you’d like further clarification.

    And have a look at this topic all about smart meters and their installation.

     

    If you can’t view any gas usage data (not just live usage) on your In-Home Display (IHD) this could indicate a communication issue. Check out this topic for more details.

     

    There’s more advice in getting the most out of your In-Home Display in the guides below -

     

    SMETS1 Pipit In Home Display (IHD)

    SMETS1 Chameleon In Home Display (IHD)

    SMETS2 In Home Display (IHD)
     

    You can also view your usage data (albeit not live data) on your online account or OVO app (download for Android or iOS)
     

    OVO member but not got a smart meter yet? - Book today!

     

    Interested but not yet an OVO member? - Check out our plans!

     

    35 replies

    Tim_OVO
    OVO Staff
    Tim_OVO
    OVO Forum Legend
    November 3, 2017

    However, is it possible to see how much gas is being used live?

    b32fd573-de79-425e-ae3f-c13aa2c9a994.jpg


    Hi @Bpridge

    That 'Now' button (second on the left) will show your live electricity usage. We're unable to show your live gas usage at the moment. Check out this guide for more info.

    Tim

    Updated 05/05/2020

     

    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
    M
    Newcomer
    Mike-B
    Newcomer
    April 6, 2018
    If its currently unavailable why don't the installers say this and offer the latest known point of availablility, this would be far better than spending a hour + looking for the reason why gas isn't being shown.
    P
    Newcomer
    Panagiotis
    Newcomer
    May 2, 2018
    Hello. We are installing the smart meters today and I would like to ask if the live gas consumption has been available or not yet? Are there any plans to be available in the future?
    Thank you
      Lucy_OVO
      Retired Moderator
      Lucy_OVO
      Retired Moderator
      May 8, 2018
      Edited by moderator

      Unfortunately not @Panagiotis. This isn't something we're able to offer right now or for the foreseeable future.
      You guys know what’s watt
        I
        Newcomer
        IanW
        Newcomer
        July 4, 2018
        @Lucy_OVO - I'm interested in seeing live, real-time gas consumption, too. You said that you expect this to be available in the near future ; can you provide any more information on timescales, please? Will this capability be made available on existing meters and in-home displays?
        D
        Rank 1
        dasilvor
        Rank 1
        October 19, 2018
        Given that these messages are at least 3 months old, when can we expect to be able to see live gas on our ihd, please? Also when is the App going to be fully functional, please?
        DaSilvor
        Tim_OVO
        OVO Staff
        Tim_OVO
        OVO Forum Legend
        October 22, 2018
        @IanW @dasilvor no change on this. The gas meter sends your usage info to the electricity meter, which then send it to us and your IHD. So the electricity can link up with the IHD in real time, whereas the gas can't.

        Unlike what we've said previously, it doesn't look like this is going to change, unless the smart meter data gets sent to the IHD differently. I'll edit that response so we manage expectations better.

        Tim
        Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
        Mw2870
        Newcomer
        Mw2870
        Newcomer
        October 22, 2018
        Thanks for the update @Tim_OVO.
        I'm curious, how does the PipIt manage to show the live usage of gas. Presumably it suffers for the same issue of gas data being sent to the electricity meter?
        Or is it lying, and it actually isn't live usage at all?
        I
        Newcomer
        IanW
        Newcomer
        October 23, 2018
        @Tim_OVO: thanks for replying. If I understand correctly, you are ruling out any possibility that there will be real-time display of gas usage on the Chameleon IHD; if that's so, your edit to @Lucy_OVO's reply is still somewhat misleading.
        Nancy_OVO
        Retired Moderator
        Nancy_OVO
        Retired Moderator
        October 24, 2018
        Hi @IanW - I've changed Lucy's comment to reflect the information Tim has provided.

        Hope this helps.
        Your guiding light(bulb)
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