Just moved home - Are you my supplier? - How do I set-up an account, if so!

No worries @alexnaish !

Yup, the people who are most likely to know the answer would be either:

• Your solicitor 
• The current or most recent property owner
• The landlord 
• The estate agent 

If you still don't get any luck, we've got advice that might help as well. I'll double check and get back to you on that one. 

Good news @alexnaish !

I’ve got some more info for you which might help and I’ve got a feeling that the relevant Distribution Network Operator in this case would be UK Power Networks.

If you pop the postcode of the property in question into the lookup tool over at their website you should be able to get a result back in under 90 seconds that reveals who the current supplier is. If the tool doesn’t work, it might be because another DNO is responsible for the property supply. We’ve got a list of all the others in case that helps, which you can find right over here.

You’ll need to create an account with that supplier on the day you move in, even if it’s not the supplier you want to go with properly long term. The best way to do that is to temporarily sign up with that supplier on the Standard Variable tariff and then immediately initiate a switch to whoever your preferred supplier is. If you fancy going with OVO, you can do that right over here. But otherwise feel free to shop around for whoever you fancy.

There is one exception however. If the current supplier happens to be the one you want to go with anyway, you can simply sign up with them and choose the appropriate tariff that you want to go with properly on the spot and they can get the show on the road in under an hour. This works with all suppliers where you’re happy to stick with the existing supplier rather than switching away. Feel free to go whichever way works for you though.

If we can help with anything else, definitely feel free to give us a shout anytime. This forum is open to everyone and we’ll always help you out for free even if you’re not with OVO and even if you decide to go with another supplier. :)

Welcome to the OVO online community, @alexnaish!

Great question to ask in preparation of your house move - can see our community volunteer @Blastoise186 has already given some great advice in finding out who is currently supplying your new home.

I’ve also found a similar topic so have moved your query here to keep things tidy - check the best answer above for some more great advice!

There’s more helpful info on our moving home guide - but any more questions, we’re always on hand to help! Just sorry we can’t help pack up the boxes (that’s always my least fun part of moving!) 

Thanks everyone for help it’s much appreciated.

My best wishes

Alex.

Hello everyone, I moved to a new property on the 8th of October. My problem is both Ovo energy and Bulb claim to be the suppliers of the property. They're both sending me bills for the same property and same months. Bulb says they checked the national database and my flat was never supplied by Ovo Energy but Ovo energy is literally threatening me to call a debt company if I don’t pay them. Now, I know one property can’t have 2 electric suppliers at the same time so what can I do? How can I have 2 bills for October (one from Bulb, one from Ovo) 2 bills from November, 2 from December etc…? Someone is on the wrong but none of them tells me who and they both expect me to pay them. 

You should check here for who is registered as your supplier

https://www.ofgem.gov.uk/information-consumers/energy-advice-households/finding-your-energy-supplier-or-network-operator

It is possible that one supplier is for gas and a different one for electric 

Hey @izaskun123,

Sorry for the issues you’re having,

Could you please check your bills from each supplier and cross reference the meter serial number’s shown against the serial number on the meter itself?

It may be that there is a confusion about addresses on the national database.