Issues with meter appointment and broken meter

Well what can I say. I called ovo today.  I was unable to be in during the day ( at this point if I had stayed in until its fixed I'm going to get fired)

The customer service representative said they would look into why the person didn't arrive the day before and call me back at 4:30. I made sure to be near my phone but no call arrived.

I called them at 6:45pm when I got home from work. They arranged ANOTHER emergency appointment said it will be between 6:45pm and 9:45pm.  Its now just before 10pm and no sign of anyone no call nothing. And I know for a fact they have my number as they called me on it 2 days ago.

So another missed appointment tomorrow will be my 6th day with no gas supply. And my 5th missed appointment a 6th was attended but no repairs done as the engineer didn't have the right meter with him.

I'm starting to think this will never get fixed.

Hey @Harriethat,

I’m so sorry to hear this, 

I’ve never heard of so many emergency appointments being cancelled, it’s making me wonder if there’s an incorrect record of you address or something? I wonder if they should contact the installers SMS directly to get this booked in? As we’d be booking the appointments with them and their engineers. 

You should be able to escalate the complaint you have raised.

I’ll get Forum_Support to reach out to you. Please keep an eye on your private messages. 

Look out here @Harriethat

https://forum.ovoenergy.com/inbox/overview

One of the engineers did manage to get here on Tuesday and the emergency line did call me on that day. So they know where I am. Thanks

@Harriethat 

You may already have done this

Check the phone number and address on this page. 

https://account.ovoenergy.com/profile

You can change the phone number there. 

I went to that but it says it's for pay monthly and I am on pay as you go so I can't access it.

I have an engineer! He's turned up to replace the meter but had been informed its credit no pay as you go. He's trying to find out now what to do.

He checked and they told him to install the credit meters and then I need to call customer services to get them switched to pay as you go

He's almost finished  the installation smart electric and gas meter. I'm not sure who I am supposed to be calling. Do I call boost or ovo? My account says I'm payg the meter hasn't come with any top up cards as its a credit meter so I can't top up in app. But I also don't have a credit account. 

I'm very thankful to have gas though. And I'm looking forward to a soak in the bath.

I just want to say thanks to everyone here for their advice and patience! 

I wouldn’t bother if I were you. Once you’ve got a pay monthly (PAYM) account set up and working with a Direct Debit (DD), you can forget about all the hassle around PAYG. It might not come right straight away (it sounds like OVO have a bad habit of setting the DD too high for customers new to PAYM) but it will eventually. After that, you can almost just forget about it and let the account manage itself. There’s also bags of information about the account on the website, making it easy to keep an eye on it.