Issues with meter appointment and broken meter

Unfortunately he wasn't able to fix it as he didn't have the correct meter with him so someone is coming back tonight 

Hey @Harriethat,

Please keep us posted, I hope that this gets resolved for you this evening! 

The engineer said that someone would come to replace my meter at 7pm this evening. I got home from work at 6:45pm it's now gone 9pm they are 2 hours late no one has called I can't follow anything up customer services is closed.

And I still have no gas.

You are entitled to compensation for this as well under the ofgem rules if they turn up with the wrong stuff

Another £30, and again another £30 if they don't pay within 10 days of the appointment. 

I want to cry at this point.

I've taken a whole day off work in which they missed 2 appointments. The next day 1 more missed appointment. Blaming it on having the wrong phone number despite me giving them the right number (and customer services even called me on it so rubbish)

Appointment 4 he turns up but doesn't have the right meter.

Appointment 5 no one turns up. 

Since Saturday night with no gas. No one to contact after 8pm.  Every outlet I speak to sends me back round to the customer service number I started with. I'm fed up.

Safe to say one this is fixed and the opportunity arises I will leave OVO as soon as possible. As a company its a complete and utter shambles. I will also warn anyone I know from ever getting utilities from them. 

You could post a review on on Trustpilot

https://uk.trustpilot.com/review/www.ovoenergy.com

Obviously depends on what you want, and no supplier is perfect

Octopus get by far the best reviews on Trustpilot

https://uk.trustpilot.com/review/octopus.energy

And is the only supplier currently recommended by Which

https://www.which.co.uk/reviews/energy-companies/article/energy-company-reviews/octopus-energy-aESDM2a8ISWP

It's not fixed yet. I will be calling them again this morning

I have just spoken to them. The first person hung up on me.  I am now sick to death of explaining this over and over.

They are going to book another emergency appointment. This will be appointment number SIX IN FIVE DAYS.  

Once that gas is back on supply, @Harriethat, work with our Support team to get that complaint resolved. A open (unresolved) complaint should already be on your account if (and I would understand why) you’ve expressed dissatisfaction at your experience so far. So once you’re back on supply with gas, you just need to allow us to agree a resolution that works for you. 

One way or another for any missed appointment you will be owed compensation.