How do I fully disconnect my electricity supply?

Forum|Forum|3 years ago
August 31, 2022
19 replies
1632 views

Hello, Please can anyone tell me what I must do to leave Ovo and get my electric supply disconnected.

Thanks for any info.

Best answer by Blastoise186

Updated on 06/01/25 by Abby_OVO

Please confirm whether you’re looking to:

Switch to another supplier and leave OVO
Move house and close your current account
Fully and permanently disconnect your entire supply

Fully and permanently disconnecting my entire supply.

Thanks for confirming.

In that case, please contact the Support Team and request a permanent disconnection and meter removal. It costs around £160 to do this and they’ll make the arrangements for you.

Once the meter has been removed and the Final Bill paid off, your account will be closed automatically and any refunds issued as appropriate. You won’t be charged again after that.

Check out the price of this and all other non-essential engineer jobs below:

Show previous replies

CharlesFarrar-Bell

Newcomer

Following my electrician’s directions, on 12th January I rang OVO to ask for an engineer to come out and remove redundant metering equipment. The person who took my call was not at all helpful and was not equipped to understand what I was requesting. The only way forward that I was offered required me there and then to pay £600. This I was obviously not prepared to do. I asked if I could speak to someone with greater authority but was told that this was not possible. I asked if I could email and was given an address. When I tried to send my email it turned out that the address was invalid. So I wrote to the complaints email given on the website. This was still on 12/01/23 and I have no response. So on 3rd February I sent a physical letter to OVO. Almost 3 weeks on I have still had no reply. I would be most grateful for advice on how to proceed.

Lucky2

Rank 5

Have you tried WhatsApp ? Granted it's not always a quick reply but they will get back to you.

CharlesFarrar-Bell

Newcomer

Thanks, I will give it a go.

Lucky2

Rank 5

Your welcome, hopefully you can get it sorted.

CharlesFarrar-Bell

Newcomer

Sorry, how do I do that? I cannot find anything about this on the website.

BPLightlog

Super User

It’s via this but they’re only 8-6 weekdays (9-2 Sat)

https://help.ovoenergy.com/#contact_us_container

Apart from calling support, you can also try their media pages (Twitter/Facebook). If you need to directly discuss your account then obviously do that via a DM.
The general email is not currently used apart from complaints but as you’ve found, that will not get a quick reply. I would try to persevere with a phone call option as it sounds like you have an unusual situation.
This guide might also be of use

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