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Best answer by Blastoise186

Updated on 06/01/25 by Abby_OVO

Please confirm whether you’re looking to:

  • Switch to another supplier and leave OVO
  • Move house and close your current account
  • Fully and permanently disconnect your entire supply

Fully and permanently disconnecting my entire supply.

 

Thanks for confirming.

 

In that case, please contact the Support Team and request a permanent disconnection and meter removal. It costs around £160 to do this and they’ll make the arrangements for you. 

 

Once the meter has been removed and the Final Bill paid off, your account will be closed automatically and any refunds issued as appropriate. You won’t be charged again after that.

Check out the price of this and all other non-essential engineer jobs below:

19 replies

Blastoise186
Super User
Blastoise186Super User
Super User
August 31, 2022

Hi @Gingerchillis ,

Before I can advise, I need to clarify exactly what it is you want to do. Please confirm whether you’re looking to:

  • Switch to another supplier and leave OVO
  • Move house and close your current account
  • Fully and permanently disconnect your entire supply
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
G
Rank 1
GingerchillisAuthor
Rank 1
August 31, 2022

Thanks for replying.

Fully and permanently disconnecting my entire supply.

 

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
August 31, 2022

Updated on 06/01/25 by Abby_OVO

Please confirm whether you’re looking to:

  • Switch to another supplier and leave OVO
  • Move house and close your current account
  • Fully and permanently disconnect your entire supply

Fully and permanently disconnecting my entire supply.

 

Thanks for confirming.

 

In that case, please contact the Support Team and request a permanent disconnection and meter removal. It costs around £160 to do this and they’ll make the arrangements for you. 

 

Once the meter has been removed and the Final Bill paid off, your account will be closed automatically and any refunds issued as appropriate. You won’t be charged again after that.

Check out the price of this and all other non-essential engineer jobs below:

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    G
    Rank 1
    GingerchillisAuthor
    Rank 1
    August 31, 2022

    Thanks for the info.

     

    S
    Newcomer
    SamJones
    Newcomer
    October 17, 2022

    Hello

     

    My house was burned down. I dont know how many times I have explained this to OVO, but nobody seems to care. I have an outstanding case number and the account was put on hold for 180 days back in June, but again today, I am being pursued for phantom estimated bills just 115 days later. I have just spoken to Customer Service who said there was absolutely nothing they could do about it and to basically get lost. The customer service agent I have just spoken to was the most unhelpful individual I have ever spoken to and refuses to fix the issue or put me through to someone who will. 

     

    What does it take for OVO to answer its customers?????

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 17, 2022

    Hi @SamJones ,

    I’m really sorry to hear about this. I’m one of the forum volunteers so I can’t access your account myself. However, it sounds to me like you’ve done everything you can, so I’ll see if I can get some extra help for you.

    Bear with me!

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      M
      Newcomer
      meldrewreborn
      Newcomer
      October 17, 2022

      You should raise a formal complaint.  Any Direct Debits should be immediately reclaimed via your bank as they will be invalidly raised.  Do not cancel the DD - you are I’m sure fully prepared to pay valid Direct debits but not invalid ones.  

       

      Keep accurate notes of all contact you have with OVO dates, times names.

       

      Good luck.

      Eon and EDF customer. Don't think smart meters are worth the expense.
        Tim_OVO
        OVO Staff
        Tim_OVO
        OVO Forum Legend
        October 17, 2022

        Hi @SamJones and thanks for flagging this. 

         

        I’ll get our Forum_Support team to reach out to you about this one. Look out for a private message!

        Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
        T
        Newcomer
        taffy girl
        Newcomer
        January 27, 2023

        We are going to demolish an existing property and rebuild it. Before we can demolish we need to get the power supply disconnected ( currently its a over head power cable).

        We then need a builders supply while the house is being rebuilt ad one the house is rebuilt the power supply connected back to the house, preferably underground this time.

        BPLightlog
        Super User
        BPLightlogSuper User
        Super User
        January 27, 2023

        Hi @taffy girl . It sounds like you need to go through a few stages to get this done, including getting in touch with the DNO. This tutorial which includes a series of guides might help. 
         

         

        Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
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