We've just moved in to a house you supply, how do I change the name on the OVO Energy account?

Hey @ahumne25,

Really sorry to hear this,

The only thing I can think this might be is that you’re on our old billing system? As all customer care agents should have the ability to set up new accounts. Have you been calling 0330 303 5063?

Unfortunately the only options for setting up an account are calling, providing a tenancy agreement which you could upload through web messenger or the link that @BPLightlog provided.

Our phone lines tend to be quieter at the end of the week, please keep us posted with how you get on!

My flatmate is moving out and she has previously held the OVO account and managed the bills. I need to create my own OVO account to pay the bills for the same property but when I type in my email I am not receiving a confirmation email. I have checked my spam. What am I doing wrong?

Hi @Alfiew ,

Did your flatmate do the Moving Home process yet? They MUST close the existing account before you can set up a new one via https://switch.ovoenergy.com .

Hey @Alfiew,

Welcome to the OVO Online Community,

You don’t need your housemate to close their account, when you open yours for the same property it’ll automictically close theirs.

You can use the link that @Blastoise186 posted to set up your new account:

If you have any issues through the site you’ll need to call Support on 0330 303 5063.

Hope this helps. 

Hello,

I have moved in recently to a new flat that is supplied by OVO energy. While I get my bills for electricity and gas monthly from OVO, I have not been able to register online using my OVO account number. 

It does not recognise my account number even though the account number is on my OVO Electricity bill I get every month by mail. 

However, I have been able to pay the bills by bank transfer.

When I called customer care, they said some accounts have not been registered (apparently, mine is one of them) when they were moved to OVO from another energy supplier and to post my query here to get it sorted.

If anybody has any idea has to how to resolve this, please help.

Thank you very much.

Hi @Anvitha

Have you tried this?

https://my.ovoenergy.com/request-access

Welcome to the forum. 

I don't work for OVO i am just a customer like you

Yes, it has not worked

Did it not recognise your email address? 

Hey @Anvitha,

Sorry for the issues you’re having,

When you move into a home supplied by OVO you shouldn’t need an account number to register?

The account number you have on your letters sounds like it might be an ‘Occupier’ account. Please disregard these letters as you need to set up an account in your name, please try and set up an account through this link.

If you get an error message please upload a screenshot to this thread. You can also ‘move in’ to a new address by calling Support on 0330 303 5063.

It sounds like you’ve been making payments to The Occupier account via bank transfer, once you’ve set up an account in your name you can send us proof of payment and we’ll transfer the credit to your account.

Hope this helps. 

I moved into rental accomodation in mid Oct 22.My apartment is supplied by Ovo. I have tried to call 0330 303 5063 {countless times) but its always busy to set up an account in my name. Ive received communication directed to “the occupier” with credits but never a bill.The place is fitted with a Smart meter.

I do not want to pay by DD