We've just moved in to a house you supply, how do I change the name on the OVO Energy account?

Yep that’s the link to use, @rekabi. It will pick up that we already supply that address and you can carry on with the sign up process. See our guide here for everything you need to know:

thanks guys 

I am a first-timer in the UK. I’ve signed my tenancy agreement on Oct 21, 2022, and the previous tenant was an OVO customer. And I have completely no idea for how to register myself with OVO.

I receive letters from OVO, twice per month, one with bills, and one that asks me to register in order to receive the £400 discount. But no instructions about how to register whatsoever. The funny thing is that the discount seems to apply nevertheless, and I have not yet run out of money left by the previous tenant (e.g. the bills are effectively zero so far, but they will not be next month).

Various phone numbers do not help (they are about submitting meter readings and whatnot, but one cannot talk to a real person), and I have certain problems understanding people by phone anyway, as I am not a native speaker and have not got used to local accents.

I cannot register with https://my.ovoenergy.com/login, because my details obviously do not coincide with the ones of the previous tenant.

The hello@ovoenergy.com email is dead, and the chatbots are of no help either - when I manage to force them to connect me with a human, there is no action for hours.

So what should I do?

Hi @Maksim Buzdalov you probably need to go to the switch page to be able to set up your account. 
https://switch.ovoenergy.com/

Well, it was not easy to guess, but it seems to be remarkably easy to set up.

Thank you very much! Hopefully the OVO side of registration will proceed flawlessly...

I have had a very bad experience with OVO while trying to switch the account name. I moved to my current apartment back in August 2022. Since then I’ve been trying to switch the account name from Owner’s to mine, however, I have failed after trying multiple times. 

It takes 45 mins to connect to customer support, who then give another number to contact. This again leads to nothing. 

I’ve honestly run out of options. Could someone please help? How can this be resolved?

Thank you. 

Have you tried this at all?

https://switch.ovoenergy.com

Yes. My apartment is not listed there. 

The owner should close their account first, presumably it’s with OVO ?

Oh yes @ahumne25 you won’t be able to just swap names. The previous account needs to be finalised and closed then you should be able to set up a new one .. perhaps that’s why you’ve had a problem so far

If you need to, you can check who supplies a property here https://www.ofgem.gov.uk/information-consumers/energy-advice-households/finding-your-energy-supplier-or-network-operator