We've just moved in to a house you supply, how do I change the name on the OVO Energy account?

Hi there, 

I moved in on 4th November 2022, but I didn't know I should announce to the energy company because I am an international student and have been in the UK since three Months ago. I didn't know how these things work in the UK.
A few days ago, I asked the agent why I haven't received the electricity bill yet, and he just told me that I need to contact OVO to get the bill. I called the written number on the website, but it only confuses me as there are just three options that two of them send an unuseful link and the last one asks for the OVO account number, which I don’t have it. 

what should I do now ?

Are you in rented accommodation @rekabi ?

It really depends on what sort of contract you have, if you pay your landlord, or someone else. Who told you to contact OVO?

Yes I am, actually the agent who found this flat told me that I need to call OVO 

Ok. If you’re responsible for paying the energy bill you usually need the readings from the meters so that your bill can be calculated. It sounds strange that it’s left to you to contact and set it up. Don’t give details here as this is a public forum but you will need to contact OVO with the address

Perhaps start here for a first time log in

https://my.ovoenergy.com/

thanks for your answers, yeah I tried this Link but it requires OVO accunt number which I don’t have it and I don’t have any of previous flat’s bill neither, so I can’t provide this number 

If there’s currently a supply in the property, the owner should have informed the company about your move in. That would start the process. 
You can try this link to check who supplies the property just in case.
https://www.findmysupplier.energy/webapp/index.html

Otherwise this guide might help

What happens when you submit your post code and address using the link above, @suvradippaul? We should pick up that we already supply the address and allow you to choose a tariff as a new occupier. That will eventually generate a welcome email with your account number. 

What happens when you try this?

@rekabi I’ve just found this from another thread … it might help

Try https://switch.ovoenergy.com and you should be able to get an account set up there.

Or you can try calling 0330 303 5063.

Hi All,

Thanks for your help and response.

I managed to connect  but I think before I move to this property the previous  tenant updated the  energy and gas to another sevice provider and agents were completely unaware of this change. I am able connect the new provider and set up my account so all good.

Thanks again for your support.

Please mark this thread as solved.