We've just moved in to a house you supply, how do I change the name on the OVO Energy account?

Hey @Dos santos,

Welcome to the OVO Online Community,

Have you already set up an account with us? If so you’ll need to contact our Support Team, they’ll go through data protection on the account and can update the name for you. We have a similar topic which may be helpful to you:

If you want to change the person named on the properties account then please set up a new account in your name:

Hope this helps. 

Hey guys,

I have a received a bill with my name on it, I have never registered for any energy company, never needed to. I am always renting a room in a house/flat with the bills all paid by the landlord. I tried contacting OVO by phone and via email to ask why am I getting these bills but no answer.

My landlord said it should not come my way as he is the one responsible.

Any idea what should I do?

thanks

Hey @mahmoudsmonem ,

Hmmm… Sounds to me like someone isn’t paying the bills to OVO properly…

Try the Collections Team on 0800 069 9831 as they might be able to fix this. You’ll need to prove you’re not responsible for the bills and they’ll be able to advise on how to do that. As long as you satisfy OVO that it’s not you who should pay, you shouldn’t get any more bills.

Hope this helps

Thank you, I guess that’s what I will do, but I don’t really get why this should happen and I waste my morning chasing this!

Hello new and first ever question..

20 odd years ago we moved in with a family member all agreeing it was for the best..

However  10 years on it’s turned sour, not on speaking terms..

With all the discounts available my wife and I are registered disabled, I’m classed as vulnerable too, and told to do the full shielding process.

We asked to be put on the bill so we can apply for the help available, yet the bill is in the family members name, we’ve asked to be put on it as we pay the bill, and he’s refusing to put us on the bill keeping it in his name stopping us getting any help, please advise if we can do anything as we can’t afford the price hike..

Seems where being held back to get help we’re intitiled too..

Any advice would be appreciated as we’re totally unsure..

Thanks

Hi,

I don’t work for OVO.

Unfortunately you can’t be added to the account without permission of the account holder. Your options are unfortunately extremely limited and I’m not sure you can do much to solve this one.

Hey @tjn23,

Really sorry to hear of the issues you’re having,

@Blastoise186 is correct here, if you wanted to be added to the bill. However, you can call and get the bill put solely in you and your wife’s names. To do so just call Support on 0330 303 5063. This advice is providing you are liable for the bills in the property.

Hope this helps. 

Wow Thanks for the speedy replies..

I’ll show my Wife the responses here, she understands things more than me, I’ve asked him multiple times but every time the bill arrives it’s in his name still, guess it’s easy if your not the one paying the increased bill..

Again Thankyou tjn23

Hello, 

I recently moved into a new flat supplied by Ovo and I filled out the moving in form and was told my account would be set up and I’d receive an email and then I’d be able to set up my online account and submit meter readings etc. 

It has been well over a week and I haven’t had any communication from Ovo. My partner called up and asked but Ovo had no record of the account being set up and the people on the phone were quite unhelpful. However, Ovo had managed to set up a direct debit and we're going to bill us £209 after 5 days of service. I cancelled the DD as I do not want to pay without having received a bill and especially not if there was no record of our account. 

I have just tried to set up my account again and filled in the moving in form but again I haven’t received an email or any sort of confirmation. As Ovo had no record of our account being set up the first I’m wondering if anyone has had a similar experience or if anyone can help?

Thanks, 

Josh

Hi @bannisterjones23 , this is how it’s meant to work 

It sounds like they were in the process of setting up an account for you. There’s several parts they go through including checking about previous accounts at the property etc. 

Their general operation is to calculate an annual bill and set up a direct debit for one twelfth of that - if you’ve stopped the dd that may well derail the process. 
I’ve no idea about communications but it will be their customer support you need to get in touch with as no one here can access your account.