We've just moved in to a house you supply, how do I change the name on the OVO Energy account?

Hey @bannisterjones23 

Sorry to hear about this, you’ve had some great advice above from BPLightlog on this!

The Support Team will be able to help get this sorted for you, you can contact them here.

How do i regiester and get bothe electric and gas card to top up my meters

Hi @Ammar ,

First, you’ll need to find out who the supplier is.

For electricity, use this tool: https://supplier.nationalgrid.co.uk/

It will either tell you directly, or tell you which DNO to reach out to.

For gas, use https://www.findmysupplier.energy 

Once you have the details, reach out to the relevant suppliers and they’ll set you up

Yes ive checked and it is ovo im moving in on monday and currently working in it over the weekend and the electric is running low what shall i do

I’ve responded to your PM. Please check there

I moved into my new home 6 weeks ago. Have tried to set up account on line and  via two separate telephone calls to no avail. Advisor stated no online submission received and despite every effort neither of the advisors were able to set me up as they appeared to be getting error messages on the system!!  Finally I received my first bill addressed to the occupier which includes an account number. So hey-ho I attempted to register on line again using the account number quoted only to receive an error message saying oops something went wrong.  All I want to do is submit an accurate meter reading, set up a direct debit and change my tariff  why is it so difficult!

Hi,

You can do this via the alternative options listed at https://ovoenergy.com/help . If that has failed, try https://ovoenergy.com/feedback .

Hi @Lacey3103,

I’m sorry to hear that you’re experiencing this.

I’m afraid we’re unable to access accounts here. As you’ve mentioned that you’ve tried to get in touch with our Support team already, I’m going to have our Forum Support team reach out to you so they can help you further with this.

Look out for a private message here soon: https://forum.ovoenergy.com/inbox/overview.

I am moving into an OVO supplied property as a renting tenant. OVO supplies both electric and gas.

I have called OVO to confirm this, however I was told that OVO does not supply to the property in question, which I have checked and can confirm this property is provided by OVO with the local electricity network operator. This could have been a mistake on my or OVO’s end, however I am sure that I provided the correct address, as I confirmed this multiple times.

I am happy to move forward with OVO as the provider. Could I please get advice on what the next step would be?

Howdy @WPyszczuk !

Are the meters Pay As You Go/Prepayment by any chance? Try talking to Boost first via their live chat at https://boostpower.co.uk . Boost is OVO’s sister company that does PAYG stuff, so your property might still be on that side. If so, you’ll need to sign up over there but once you’ve done that, you can ask their team to move you over to OVO Pay Monthly if you want to.