Moving into new house, how do I set up my account?

Hello. I want to register a new electricity account for my house. How should I do that? Thanks.
 

Morning ​@Jinling and welcome to the OVO Forum, I hope the move went well 😁. Here’s everything you need to know:

Moving into a property that OVO supplies

If you’ve moved into a property that OVO already supplies then you can fill out this online form to get your account set up. You’ll just need to enter your personal details, select your plan, and set up a Direct Debit if you’d like one. You can find out more about this process in this handy guide:

Switching your new property to OVO

If you’ve moved into a property supplied by a different energy supplier, and you want to switch the supply to OVO, you’ll need to first contact the current supplier of the property and set up an account with them. Once you’ve done this, you can request a switch to OVO using this online form. The switch should be complete within five working days. We’ve also got a Forum guide for this process too:

Once you’ve either let us know you’ve moved into the property, or switched the new property to us, you’ll receive a welcome email within five working days which will confirm your rates, T’s and C’s, Direct Debit (if you’ve set one up) and the next steps. We’ll also let you know when you’re able to log into your online account and app (you can’t log into these until we let you know it’s time to). If you wanted to download the app you can do so here. Once you’re all set up and you’ve logged in, I’d recommend having a look at our online account/app tutorial series which will answer everything you need to know about managing your account:

I hope you enjoy your time on supply with us, and please do continue to use the Forum whenever you’ve got any questions or thoughts you’d like to share with the community - we’re a helpful bunch here!

If you have any queries about your account and need to speak to customer services at any time, then our Support Team is on hand.

I hope this helps!

Hello. I’ve just moved in (to an address in Scotland, from England). It looks as though OVO is my energy supplier. That’s probably fine _ I DID try to change to British Gas for both gas and electricity, before I moved, but the change got blocked by OVO, perhaps because of a contract already in place. And if the contract’s all right, there may be no reason to switch anyway. But I’ve no paperwork here and don’t know what, if anything, I need to do. Not a lot, perhaps. The previous owner no doubt notified OVO of his leaving date. And the purchase was settled on 25 July – only last Friday – so I may here from OVO soon. But I wouldn’t mind knowing  my account number(s) etc. And I don’t know what I’m meant to do about meter readings. 

Again, it’s early days. But I thought it best to start asking, just in case there are steps I need to take. Thanks. DB. 

Welcome ​@d.blakely !

Hope you’re settling into the new place nicely. :)

As for getting your account numbers? You need a NEW account for that. Try https://switch.ovoenergy.com to get set up as that usually allows you to get things going. If that doesn’t work, give 0330 303 5063 a call or use Live Chat via https://ovoenergy.com/help and someone will get you set up. You’ll get a quote at that point so you can pick whatever tariff you fancy.

You can’t leave OVO until you do this per industry rules. Personally, you’re probably better off sticking with OVO rather than going back to BG as I find the service way better, but it’s ultimately your choice. Either way, you need to pay OVO first before you’re allowed to switch away.

Hello Blastoise186! Thanks for your welcome, and for your extremely friendly and helpful reply. I just got used to BG, that’s all. I think OVO is popular around here – my friend from a few streets away is with them. I may well take your advice and stick with them. And I’m going to try live chat now. If it doesn’t work, I’ll try the other links you’ve sent me. 

Thanks again.

Regards

DB.

Morning ​@d.blakely and a warm welcome to the OVO Forum, and to OVO 😁.

Thanks for your helpful advice here ​@Blastoise186. ​@d.blakely I hope your move went well! I also moved to Scotland recently from the south of England - it was a bit of a mammoth task! Did you manage to get the account all set up ok? We’d of course love it if you stayed with OVO , but no pressure obviously 😂. If you do switch you’re still welcome to use this Forum for any energy related queries you might have. I’m sure the advisor on webchat probably told you this, but make sure to take some opening readings so that your account is billed from estimates.

I know what you mean about sticking with what you’re comfortable with, but I think you’ll find that an OVO account is a pretty easy thing to manage. We’ve got a great online account / app service that allows you to manage everything, from your Direct Debit to monitoring your usage. I’ve included below a collection of Forum articles that explain how to do various things on the online account and app. These will come in handy if you do decide to stay with us, and will also give you an idea of how everything is set up when you’ve got an OVO account.

Cheers!

Thanks very much Ben. I think I’ll try OVO. I’ll ring this morning. Thanks for the information. Regards, DB.

Great thanks ​@d.blakely, hope you got on ok?

Hi Ben. All set up for gas and electricity, with Ovo. Thanks for your help. Thanks to everyone who responded to my query. 

Regards

Drummond (d.blakely)

Welcome any time!