Moving into new house, how do I set up my account?

I just moved into a new flat and from what I can tell the previous tenants used Ovo for gas (The flat is on find my supplier 4 separate times, the gas box doesn’t show it’s Meter Point Reference Number and the landlord isn’t sure either).. This is the first time I’ve moved out from my parents so have never had to set up any bills before.

I tried to make an account online but am told that I need an account number to make an account (No clue how I’m meant to already have an account number when I have no account), I tried to send an email to sort this and just got an automated response saying you need to have an account to email (Again how am I meant to have an account when I have not account number). I have today tried to call up multiple times and have had the person on the other end hang up on me mid conversation!

The landlord sorts out the electricity bill which is included in rent however, I don’t want to get charged a high lump sum for gas, what am I meant to do to change provider or set up a new payment method when I can’t get in contact at with Ovo without having them end all communication?

Hi ​@Jae Dennis welcome to the forum.

I see that you want to set up a ‘Gas only’ account with OVO.

The landlord sorts out the electricity bill which is included in rent however, I don’t want to get charged a high lump sum for gas,

To set up a ‘Gas only’ account with OVO you will have to contact support, you can’t set up ‘gas only’ accounts online.

As you seem to be having problems with the phone then try webchat here:

https://www.ovoenergy.com/help#contact_us_container

You will need to have the current meter reading (Tip: Take photos of the reading and keep them as your record - if you are using the webchat you can also upload the photo).

the gas box doesn’t show it’s Meter Point Reference Number and the landlord isn’t sure either

If OVO are the current gas suppliers then they should already know the MPRN, but just in case you may want to look it up before contacting them

Here is a link to a tool to look up your gas supplier, the MPRN, and the gas transporter for your area by entering your postcode and address.

https://findmysupplier.energy/

Morning ​@Jae Dennis and a warm welcome to OVO and to the OVO Forum!!

I hope the move went well and wasn’t too stressful. We’ve got a really helpful community here on the Forum as you’ve probably gathered from ​@Nukecad’s helpful reply yesterday. Did you manage to get in touch with our Support Team to set up your account? I used to work in Customer Services for OVO and I know that it’s a very simple process for Support to set up so hopefully it was easy enough.

You won’t have online access until your account is all set up. When it is, here are the steps to log into your online account:

• Visit https://my.ovoenergy.com/login
• Click ‘Set up account’
• Enter your email address when prompted
• You’ll then be sent an email containing a link from which to set up a new password
• Once you’ve set up a password you’ll have access to the online account
• You’ll then be able to access the OVO app with the same email address and password

Once you’re all set up here’s a tutorial collection that tells you how to use all features of the online account and app:

I hope this helps, and please do let us know if you have any further questions - we’re always here to help 😁.

Hi av just moved to my new property and want to change ovo account into my name

You will want to set up a new account - not use the existing one (it may not be paid up for example)

Here’s a guide 

Hey ​@Simonrobertson91 

Welcome to the Forum, I’m glad to see one of our very helpful community members has already stopped by with some helpful advice on this for you.

If you’ve not yet done so, you’ll need to get your own account set up, if you follow the topic guide shared by BPLightlog, you’ll be able to get set up.

I’ve also linked below to a couple of other topics which might be helpful to you:

Do let us know if you have any issues getting set up, or if you’ve got any other questions.😊

Hi, first time renting and stumbling my way through what I should do and all that. Just contacted Norther Grid and found out Ovo energy is my electricity supplier. Bummer it's the weekend so I can't contact customer service but would still like to set up my account while I wait. However, I'm being asked to choose a tariff from the account setup page and I'm so confused. What tariff are they referring to here? How do I know what I'm doing is what I should be doing? Any help? 

Hi ​@Nearlysixfeetininches 

There is a guide to setting up an account in your new property here:
 

An account can be setup online, but from what you say above you appear to have found that option already.

As for the Tariff then it depends on what you need.
If the heating is electric, particularly if it’s storage heaters, then you may want a multi rate tariff.

Otherwise then unless it is a Top-Up PAYG meter at your new property I’d set up the account for the Standard Variable Tariff to start with - at OVO it’s called ‘Simpler Energy’.

Once things are up and running then you can look at changing to a different tariff if you want to.

Obviously if it’s a PAYG meter then you would need to get a PAYG tariff, 
There are multi-rate PAYG tariffs for those with storage heaters.

If you put your postcode into here, and then set the Filters to either ‘All/Standard/multi-rate’ for the meter, and the second filter to your preferred payment method. then it will show you the tariffs available for those filters at your address:
https://plans.ovoenergy.com/

Please ask away if you have any more questions.

Hey ​@Nearlysixfeetininches 

I’m glad to see one of our very helpful community members has already stopped by over the weekend with some really helpful advice here.

Have you been able to get set up? Let us know if you’re still having any issues or have any other questions at all.😊

Hello , I have moved recently to new apartment that powered by OVO energy but I am failing to set up my account to pay my bills , when ever I have tried to create an account it always says “ Sorry! Some of your details don’t match your account information “

can I get some help 

thanks in advance.