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Ashleigh65
Rank 1
December 24, 2018
Solved

Moving into new house, how do I set up my account?

  • December 24, 2018
  • 105 replies
  • 11459 views
Hi, I have just moved into a property which you supply. I want to submit my readings and fix my bills but the suggested price is £129 a month. This seems very high as there is only myself in the property. Is this just an estimate that will change once I submit my meter readings?
Best answer by Nancy_OVO

Updated on 14/07/25 by Ben_OVO

 

Welcome to OVO and your new home!

 

Great that you’ve already found how to set-up an account with us, as we’re currently supplying the energy there. Even if you’re planning on switching suppliers, we’ll need a temporary account created in order to cover the period before your switch. When we create your account we’ll check the date you moved in and the meter readings on this date (unless you’ve got a smart meter) and create you an account starting from this point. 

 

The suggested Direct Debit amount for your new account is based on average energy usage we’ve seen in your home previously. This gives us a good starting point to work out what you’re likely to use but obviously if you are using less, you’ll only pay for what you use. We’ll monitor your usage and carry out a ‘Direct Debit Check-In’ every 3 months, after we’ve got an idea of your actual usage. If you’re really not sure about the suggested amount, reach out to our Support Team who can discuss a more suitable monthly payment amount.

 

The easiest way to keep an eye on your usage and suggested Direct Debit amount is by logging in to your online account or downloading our app (available for iOS and Android)

 

There’s more tips on how to manage your energy account when you move home on this great guide, and other moving house advice on this handy checklist. 

 

Good luck with the unpacking. :thumbsup:

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

 

105 replies

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Rank 12
Bendog
Rank 12
February 15, 2026

What details are you using to try to set up your online account? Have you contacted OVO to get your own account number? This may be why your details do not match the account information. Whoever lived there previously will have had their own account number in their name. 

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Newcomer
Fatimah
Newcomer
February 15, 2026

I am using my personal details with the account number that I received on the mail , is that wrong or there is a way to create your own number account.

B
Rank 12
Bendog
Rank 12
February 15, 2026

I am using my personal details with the account number that I received on the mail , is that wrong or there is a way to create your own number account.

If you are sure that you are using the account number you have been sent, you are doing it correctly.

The best advice I can give you is to make contact with OVO.

Personally, I find the best way to get help is using the Messenger facility on OVO’s Facebook page.

 

 

Blastoise186
Super User
Blastoise186Super User
Super User
February 16, 2026

Hmm…

I suspect it’s because you haven’t actually set the account up yet! Try https://switch.ovoenergy.com first to see if that helps. :)

Sorry I didn’t get to you sooner - I was 8m underwater yesterday!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Abby_OVO
Community Manager
Abby_OVO
Community Manager
February 16, 2026

Hey ​@Fatimah 

 

Sorry to hear about the trouble you’re having getting logged in online.

 

As Blastoise186 mentioned, you do have to set the account up first, the details won’t be linked to an online account if that’s not been complete first.

 

Once you’ve received the ‘Welcome’ pack, you can head on over here to log in to your new OVO online account. The same great online features are also available on the OVO app (download for Android or iOS).

 

First things first, you’ll need to request a password reset email, you can do this by clicking ‘first time logging in’. You should then receive an email to your registered email address (don’t forget to check that pesky junk folder). Click on the link in the email to get a password setup - be quick though the link will expire in 30 minutes. You should also have received an email titled ‘Set up your online account”, this should also allow you to follow the initial set up steps for the online account.

 

 

The following topics may also be helpful in this case:

 

 

Do let us know if you have any issues with this.

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