I switched over 6 weeks ago - Why have OVO not sent my meter readings to my previous supplier yet?

I’m so sorry there’s been a hold-up to the meter readings you submitted reaching your previous supplier since you joined us. When you submit your opening meter readings after a switch these are then sent off to be validated by the Industry, then given to your old supplier. This process is expected to take 6 weeks so if you’re still waiting on a final bill or refund from your previous supplier after this time, this is something we’d need to get sorted.

You can contact your previous supplier or our Support Team, who can help chase this up. It could be that the information hasn’t yet been released by the ‘data collectors’ who verify the information before passing it on. If there’s any disagreement between suppliers this can also cause a delay - Check out this guide to ‘Read Disputes’ for more information if this is the case.

I hope this helps get things back on track and your switch completed ASAP. 

Recently switched from Octopus to OVO so that I could take advantage of the Charge Anytime tariff.

We have a SMETS 2 meter and the gas meter has switched and is supply data to OVO. However I cannot submit the opening Electricty meter reading and have the message “We're still waiting for some industry data for this meter, so you're not able to submit a reading right now”. This can take upto six weeks. 

Can this be resolved quickly? If not I will switch back to Octopus 

I tried the online web chat put the agent could not understand or type in English!

Hey @speuk ,

Don’t panic! It should be done soon and it’s best to leave things alone while this gets sorted out. Chances are either Octopus or some other industry party is being slow at serving up critical information and you can’t switch again while an active switch is in progress.

Please wait for the switch to complete. You’ll be kept informed with progress and there’s no need to get in touch with OVO about this.

Hey @speuk,

Sorry for the issues you’re having,

I’d advise reaching out to Support so they can confirm the status of your switch, advise of any issues and submit a meter read on your behalf. 

Hope this helps. 

@speuk do keep us updated as it will be useful for other customers to see how long switching to ovo is taking (for whatever reason) 

@Emmanuelle_OVO @Tim_OVO are there any of these £50 credits left?

https://www.ovoenergy.com/home-energy-plans/welcome-reward?utm_campaign=welcome_reward_ppc&gclid=EAIaIQobChMIkKSQr-Wj_QIVjO3tCh0fYgdJEAAYAyAAEgLF7vD_BwE&gclsrc=aw.ds

Delay was only 48 hours in the end and I was then immediately able to sign up for Charge Anytime tariff 

I finally managed to leave OVO. OVO wouldn’t let me put my final meter readings online as they said I had no active meter. I tried contacting but gave up after 30 mins. I gave them to my new supplier. I asked them - EDF - what the last meter readings were on the account, bearing in mind I have sent meter readings on the 1st of the month for the last 18 months to SSE, then OVO to be told it was estimated and it was more than 6000 kw than the actual readings. Words fail me. 

EDF said not to worry as it is clearly an error on OVO’s part. How naive EDF are. Now I have an email saying they have mater reading dispute and it could take up to 12 weeks to sort out. I mean, I know OVO are losing customers in droves but really? Why make it so hard?

So my question is, OFGEM tell me that’s a breached standard as they should send a final bill within 6 weeks of a switch. They’ve had almost 3 weeks already. Other than phone or chat, which seem impossible, how else can I sort this? Signed-for letter maybe? Will I also be able to claim compensation, as per OFGEM’s advice? 

That’s my point: EDF DID provide meter readings. EDF told me that OVO had horrendous estimates for my last bill; it’s a mystery why as they have had meter readings every month.

The whole company is in utter chaos.