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Rank 1
Hsal
Rank 1
May 8, 2020
Solved

I switched over 6 weeks ago - Why have OVO not sent my meter readings to my previous supplier yet?

  • May 8, 2020
  • 15 replies
  • 1246 views

What is going on???

Its been well over 6 weeks and Ebico tell me that OVO have not sent my final meter readings. Why is this? I’ve emailed OVO as well and I’ve had no response. This needs to be resolved asap. Absolutely ridiculous that I can’t seem to get a straight answer from you guys.

You obviously have my meter readings and you’ve been taking money out of my account without issue. So what is the problem?

What information do you need from me to get Ebico my final meter readings????????

Best answer by Emmanuelle_OVO

Updated on 18/06/24 by Shads_OVO

Hey @Debz,

 

Sorry for the issues you’re having,

 

You wouldn’t be able to submit a meter reading to your OVO account once the supply is no longer live on the account and has switched away. 

 

When you switch to a new provider, they’ll ask for your opening meter readings. Usually they will send you a reminder 5-10 days before they take over the supply. Once these are received they are sent to the industry to be validated by a third party and then sent back to your previous provider (in this case OVO). If your new provider EDF don’t get a meter reading they’ll propose an estimate, it sounds like this estimate is out of line which means your account requires a read dispute. EDF can raise a read dispute with the industry, once we have received their proposal we can close your account to the same reading and this will resolve the billing issues on both your final bill from OVO, and opening bill from EDF.

 

We have a helpful guide on this topic here: 

 

 

Hope this helps. 

15 replies

Show previous replies
Jeffus
Rank 20
Jeffus
Rank 20
March 13, 2023

That’s my point: EDF DID provide meter readings. EDF told me that OVO had horrendous estimates for my last bill; it’s a mystery why as they have had meter readings every month.

The whole company is in utter chaos. 

The 6000 kWh difference, is that for gas or electricity? 

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
March 14, 2023

Hey @Debz,

 

Sorry for the issues you’re having,

 

When you switch to a new provider, the old provider has to close your account to the exact same meter reading the new provider open to. To ensure you don’t pay twice for any usage. That is why a read dispute will need to be raised as a new closing/opening meter reading will need to be agreed by both suppliers. 

Renewable Energy? Big Fan.
D
Newcomer
Debz
Newcomer
March 15, 2023

Again, that’s my point. OVO had my meter readings up-to-date. Now they seem to have lost them as have instead provided the last reading as estimated. EDF have provided the meter readings. 

I am so hoping this nightmare will be over soon. Now tthough I find my poor mother has also been forced to OVO from SSE so forced to pay by DD. I am now looking to help her switch too. 

 

N
Newcomer
NickWills
Newcomer
May 3, 2023

I submitted my opening meter readings as required, and yet today when I check my account, they do not show up and I am now past the period when I can submit the opening readings. When I submit a meter reading, it accepts the electricity reading but says the gas reading is lower than they expected. Any ideas?

Abby_OVO
Community Manager
Abby_OVO
Community Manager
May 4, 2023

Hi @NickWills, welcome to the Forum, and welcome to OVO. We’re sorry to hear of the trouble you’ve been having getting your opening meter readings submitted.

 

Do you currently have full access to your online account? It can take up to 6 weeks for the opening meter readings to be confirmed and accepted onto the account if you’ve switched suppliers. If you’ve recently moved into the property, it may be possible that the opening meter readings have been estimated, if we didn't receive the opening readings in time, the system may not want to accept the readings you have in this case.

 

This topic below explains the process in more detail and may be of good use to you.

 

As we don’t have account access here at the Forum, we won’t be able to check this for you and you would need to get in touch with the Support Team to look into this and update the readings if necessary.

 

You can see all open contact channels via our Help Centre.

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