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alanfletcher
Rank 1
August 31, 2024
Solved

Closing account without new supplier?

Hi Guys,

Hope someone can help with this. I need to close the account of my elderly mother who has moved into a care home.

Looking at the help pages it looks as if closing accounts is based on receiving meter reading from a new supplier. What if you simply need to close the account and there is no new supplier?

I cant find an option on the website to simply close the account.

Firedog
FiredogBest Answer
Super User
August 31, 2024

Updated on 17/07/26 by Abby_OVO

 

Someone has to be responsible for the supply and paying for it, even though no-one’s home. If the property is to be sold, the current account holder is liable until the sale is finalized. If it’s a rented property, the landlord is responsible until a new tenant takes over. Even though there’s no usage, the standing charge is payable every day. What is the situation with your mother’s home?

 

Here’s a note from someone who wanted to close an account. From what you’ve said it sounds a similar route forwards although you might need to wait for an end to the tenancy

 

 

If you’ve moved out of a property, you can follow the steps of our moving out process, more details on this can be found here. There’s also a similar topic which I’ve linked to below, this may also be helpful:

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
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4 replies

Firedog
Super User
FiredogSuper UserBest Answer
Super User
August 31, 2024

Updated on 17/07/26 by Abby_OVO

 

Someone has to be responsible for the supply and paying for it, even though no-one’s home. If the property is to be sold, the current account holder is liable until the sale is finalized. If it’s a rented property, the landlord is responsible until a new tenant takes over. Even though there’s no usage, the standing charge is payable every day. What is the situation with your mother’s home?

 

Here’s a note from someone who wanted to close an account. From what you’ve said it sounds a similar route forwards although you might need to wait for an end to the tenancy

 

 

If you’ve moved out of a property, you can follow the steps of our moving out process, more details on this can be found here. There’s also a similar topic which I’ve linked to below, this may also be helpful:

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Rank 1
alanfletcherAuthor
Rank 1
August 31, 2024

Its a council bungalow and she hasn’t lived there in months. We now know that she will never return to the bungalow and that in the next month or so we will be asked to clear the property of all her belongings.

I wish to close her Ovo account now to expedite matters.

BPLightlog
Super User
BPLightlogSuper User
Super User
August 31, 2024

Here’s a note from someone who wanted to close an account. From what you’ve said it sounds a similar route forwards although you might need to wait for an end to the tenancy

 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    Shads_OVO
    Retired Moderator
    Shads_OVO
    Retired Moderator
    September 2, 2024

    Hi @alanfletcher,

     

    It seems our forum volunteer has already given some good advice here. Hope you’ve managed to get this sorted. 

    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd