Since moving to OVO from EDF on Jan 5th, the Geo Trio II IHD supplied by EDF will not connect to the SMETS2 smart meter also supplied by EDF.
Even after resetting, it just sits there and say trying to connect. There appears to be a strong 5 bar WiFi signal and the IHD is less than 2 metres from the smart meter with no obstructions in between.
When I look at the IHD the screen says
Meter Network Not Connected
Status 22-0
Not connected to meter network. If the problem persists, please contact your supplier.
I have contacted OVO support and answered their initial questions but they also suggest seeking help here on the forum.
This question in particular may be helpful if you’re seeing a similar error message.
Why is my Geo IHD only showing one fuel? (ie no gas or electricity data)?
The IHD should show both gas and electricity info, if the smart meter network is telling it there are two meters present. If you’re missing gas or electricity, please reach out to our Support Team. Again they may recommend a ‘smart meter health check’. You can do these checks in advance: for SMETS1 this is here, and SMETS2 this is here.
If neither gas or electricity are showing on the IHD, try unplugging and plugging back in the device. If there’s no change, it might be an issue with the device. First we’d want to check everything is set up OK internally, so please reach out to our Support Team to get this checked.
kevinmcintyre09 wrote:
I am the product manager for geo’s IHDs, but only speaking in a personal capacity. So here to try and help too with smart meter stuff generally, and obviously anything to do with our IHDs
Welcome to the OVO online community, @kevinmcintyre09 - very nice to have another IHD expert on board!
kevinmcintyre09 wrote:
The older devices that support only SMETS1 of course would not work, but if they are enrolled and adopted into the DCC’s cloud, then any IHD already paired to them will still work. It is my understanding that a utility can pair a new device as long it supports SMETS1. The enrolment and adoption of SMETS1 meters means they look like SMETS2 to the DCC, but are under the hood still a SMETS1 meter.
Regards Ovo supporting devices that churn in, the DCC, BEIS and others are trying to help utilities in supporting IHDs that churn in by collating all the user manuals and guides. This is work in progress. SmartMe’s website already has many- https://www.smartme.co.uk/documents.html
In short, OVO Energy provide Chameleon IHD6s, and support the Pipit IHD, and the Chameleon IHD3, mainly for the Secure Liberty S1 smart meters. But as Kevin mentions, if you have an S2 smart meter, (or an S1 meter that is enrolled and adopted into the DCC’s cloud (in other words made into an S2), with a Geo IHD provided by a previous supplier, it will continue to work and we are able to support the re-pairing of these devices to the meter if needed. Our Support team are on hand to help.
Interesting news on improvements being made in this area though, as it will obviously reduce the need to issue a new device anytime someone switches supplier.
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Did have look what is involved with xjoin command, and I will give it a try with EDF, but I have been waiting for a reply for over 3 weeks after the Gas meter was commissioned to Comms Hub.
The whole design of the system is that the Comms Hub is a neutral element that doesn’t care what suppliers are being used - it’ll just work no matter what combination you’ve got.
Not gonna do the hard sell, but I bet OVO could authorise the IHD into the Gas Meter in a heartbeat if you moved over this side. But if you did want to merge the gas into your OVO account, you’ll need to do it by phone as it has to be done a specific way.
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