Why won't my Geo Trio II In Home Display (IHD) connect to my S2 smart meters with OVO?

Should be possible to authorise the existing IHD - the xjoin command should do it if you ask your other supplier to run it.

Hi ​@Blastoise186 

Thanks for the update.

Did have look what is involved with xjoin command, and I will give it a try with EDF, but I have been waiting for a reply for over 3 weeks after the Gas meter was commissioned to Comms Hub.

Update the site if I get any further on.

That would be really helpful to other users ​@Weeck14 if you could pop back with an update 🙂

Update

EDF who I have just come off the phone with, have never heard of the xjion command, and the Agent has been doing this for the last 12 years. 

In a nutshell , they did talk about a Hot shoe, so I said no to that.

So they the have said, to close down the case, that they will waive my exit fee, if I move to another supplier.

I would like to thank all who have followed my quest to get this to work. 

Hot Shoe? Seriously…

The whole design of the system is that the Comms Hub is a neutral element that doesn’t care what suppliers are being used - it’ll just work no matter what combination you’ve got.

Not gonna do the hard sell, but I bet OVO could authorise the IHD into the Gas Meter in a heartbeat if you moved over this side. But if you did want to merge the gas into your OVO account, you’ll need to do it by phone as it has to be done a specific way.

Hi ​@Blastoise186 

Not according to EDF they don't know how to do it, and never heard of that.

Its when the Computer script says “NO”, then that's that.

Indeed. Sounds like it’s their problem tbh...

You know what… I’m gonna do something that EDF is gonna hate… I’ve never done this before and I’m never gonna do it again...

​@Weeck14 check your PM’s shortly. I’m going to give you some info that I can’t share publicly that might help fix this. https://forum.ovoenergy.com/inbox/overview

 New Geo in home display only showing usage in kw but not pence. That display is permanently showing 0.49 used.  Contacted support team but not much help.

Hi,

depending on the model of your IHD, there are some settings and guide here

Do you know if any Status Codes are showing up under the System Status menu by any chance? If so, let me know what they are as I can diagnose them in seconds.

Sorry don’t know anything about status codes. The first two icons tell me things are ok but I can’t get any response when I press the third one, the one that looks like a box or display perhaps.

Ok, if you head into the menu, you should see an option for System Status, that’s what I’m looking for - you can then get the codes from there.

In case it helps, here’s how to get to it.

1. Wake the device: If the screen is dim, press any of the three touchbuttons below the screen to wake it up.

2. Open the Menu: Press the Middle Button (which acts as the Menu/OK button).

3. Navigate: Use the Right Button (the forward arrow) to scroll through the menu options.

4. Select Status: Stop when you see System Status on the screen and press the Middle Button (OK) to enter.

You should be able to get the status codes from there.

​@Merilly good morning and a warm welcome to the OVO Forum. I hope you’re well.

Sorry to hear about the IHD issues. I’d navigating to the advanced settings menu, and selecting ‘reset settings’. Once you’ve done this, turn the IHD off and then turn it on again, leaving it as close to the electricity meter as possible. Hopefully this may get it working - let me know if it does.