Updated on 08/05/26 by Abby_OVO
I am the product manager for geo’s IHDs, but only speaking in a personal capacity. So here to try and help too with smart meter stuff generally, and obviously anything to do with our IHDs
Welcome to the OVO online community, @kevinmcintyre09 - very nice to have another IHD expert on board!
The older devices that support only SMETS1 of course would not work, but if they are enrolled and adopted into the DCC’s cloud, then any IHD already paired to them will still work. It is my understanding that a utility can pair a new device as long it supports SMETS1. The enrolment and adoption of SMETS1 meters means they look like SMETS2 to the DCC, but are under the hood still a SMETS1 meter.
Regards Ovo supporting devices that churn in, the DCC, BEIS and others are trying to help utilities in supporting IHDs that churn in by collating all the user manuals and guides. This is work in progress. SmartMe’s website already has many- https://www.smartme.co.uk/documents.html
In short, OVO Energy provide Chameleon IHD6s, and support the Pipit IHD, and the Chameleon IHD3, mainly for the Secure Liberty S1 smart meters. But as Kevin mentions, if you have an S2 smart meter, (or an S1 meter that is enrolled and adopted into the DCC’s cloud (in other words made into an S2), with a Geo IHD provided by a previous supplier, it will continue to work and we are able to support the re-pairing of these devices to the meter if needed. Our Support team are on hand to help.
Interesting news on improvements being made in this area though, as it will obviously reduce the need to issue a new device anytime someone switches supplier.
Check out our Geo IHD FAQs:
Why is my Geo IHD only showing one fuel? (ie no gas or electricity data)?
The IHD should show both gas and electricity info. If you’re missing gas or electricity, please reach out to our Support Team. Again they may recommend a ‘smart meter health check’. You can do these checks in advance: for SMETS1 this is here, and SMETS2 this is here.
If neither gas or electricity are showing on the IHD, try unplugging and plugging back in the device. If there’s no change, it might be an issue with the device. First we’d want to check everything is set up OK internally, so please reach out to our Support Team to get this checked.
