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Richie616
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December 15, 2018
Solved

Why is my smart meter In Home Display usage cost figure frozen?

  • December 15, 2018
  • 19 replies
  • 3361 views
My smartmeter has been reading £1.08 since yesterday. Clearly something is wrong. Any ideas what's going on and how to resolve it?

Thanks
Best answer by Richie616

Updated on 21/10/25 by Ben_OVO

 

I have turned it off / back on, seems to have done the trick. Thanks anyway.

 

As this original poster found, sometime a simple restart of your In Home Display (IHD) is enough to get the usage data displaying correctly. If this doesn’t help there may be some communication issues either between the IHD and the meter or between the smart meter and OVO.

 

Here’s some things which can cause communication issues between your IHD and your Smart Meter:

  • Distance: make sure your In Home Display is near your electricity meter - ideally within 6 metres. If it’s not connected or isn't showing usage data, move it closer.
  • Obstructions: Is there anything that could be blocking the signal between the IHD and the meters? (eg an exterior wall)
  • Firmware: there might be a firmware issue with the IHD or smart meter, that’s causing connectivity issues (our Support Team can help get this updated)

 

For more help see our Chameleon IHD guide for S1 meters or S2 meters or our Pipit IHD guide.

 

You can check whether this error message indicates a communication issue between OVO and your Smart Meter, by logging in to your online account or OVO app (download for Android or iOS). Check out the advice given on this great guide for help on the next steps if you identify any issues.

 

Hope you get these initial teething problems resolved quickly so you can start enjoying the benefits of your new Smart meters.
 

OVO customer but not got a smart meter yet? - Book today!

Interested but not yet an OVO customer? - Check out our plans!

19 replies

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Blastoise186
Super User
Blastoise186Super User
Super User
October 1, 2022

Hehehe, no worries! I’m glad it’s working again.

Let us know if you need us again for anything. :)

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Newcomer
Ruth70
Newcomer
October 1, 2022

Feel a fool. 
I’ve had issues before but was able to switch off and on to sort them. It’s never frozen before!

With all the hype about today I was panicking 🙈🙈

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Rank 5
Viv1966
Rank 5
June 17, 2023

Hi I have received my new smart meter and Chameleon IHD smart monitor in Thursday just gone. Yesterday it was all up and running until it got to about 6.30pm and hadn't changed with the price of what I have used so far and it's not responding to if anything being used inu home. So there doesn't seem to be a reset button,, can anyone help please?

BPLightlog
Super User
BPLightlogSuper User
Super User
June 17, 2023

Hi @Viv1966 , being new it will take a little time to sort itself out. You could try unplugging for a few minutes and then plugging back in or even moving the IHD closer to the smart meter if possible. 
Which IHD did you get ?

 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
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    Viv1966
    Rank 5
    June 17, 2023

    Hi @BPLightlog  yes have unplugged a few times and I have it now nearer the smart meter. The only thing I haven't done is taken it outside and stood next to the smart meter. It's a Chameleon IHD 7 I have looked through the tutorial on the  iHD monitor ....it's showing the correct time and signal is quite low at times, would that be something to do with it? 

    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    June 17, 2023

    Hi @BPLightlog  yes have unplugged a few times and I have it now nearer the smart meter. The only thing I haven't done is taken it outside and stood next to the smart meter. It's a Chameleon IHD 7 I have looked through the tutorial on the  iHD monitor ....it's showing the correct time and signal is quite low at times, would that be something to do with it? 

    It could be. There’s the Chameleon product page here but they say the same things I think.

    https://chameleontechnology.co.uk/inhomedisplayhelp/

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
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      Viv1966
      Rank 5
      June 17, 2023

      Hi @BPLightlog just to let you know I read someone else's issue regarding the IHD similar problem...they said there is a 10 second reboot ..so have done that seems to be up and running again now. Thanks for your help 

        V
        Rank 5
        Viv1966
        Rank 5
        June 17, 2023

        Hi @BPLightlog  thanks for the downloadable info this is really useful there is more info here than in the tutorials 

          V
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          Viv1966
          Rank 5
          June 17, 2023

          @BPLightlog like what to do if there is an issue etc..brilliant just what I need thanks

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