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Rank 1
DerekH
Rank 1
Sep 29, 2017 7:43 AM UTC
Solved

Why is my overnight usage shown on my smart meter In Home Display (IHD) so high?

My smart meter was installed yesterday at 7.40 this morning my electric usage was 42p & gas usage was 28p. Even taking into account fridge/freezer, broadband, TV’s on standby overnight 42p electric seems high. The gas at 28p is a bigger mystery as no gas was used overnight (heating is off at the moment). Does some of the cost include a daily standing charge? Can anyone shed any light on this please?

Tim_OVO
Tim_OVOBest Answer
OVO Forum Legend
Oct 4, 2022 8:01 AM UTC

Updated on 24/04/26 by Chris_OVO

 

It’s worth factoring in your daily standing charges when checking the costs showing on your smart meter In Home Display (IHD) in the morning. These charges are usually added to your daily energy costs around midnight each day and will vary depending on the rates on your current plan.

 

The best place to check the standing charges which apply to your current plan is the ‘Plan’ page of your online account or OVO app (download for Android or iOS):
 

Exact appearance may vary

 

You can also view your smart meter usage data here too, by heading to the ‘Usage’ pages. Check out the guide below for more help with this:
 

 

 

Still worried that your overnight usage seems high with the standing charges excluded?  Bear in mind some appliances (like fridge/freezers and TVs on standby) use electricity overnight.

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

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Newcomer
NBR80
Newcomer
Dec 23, 2022 7:39 PM UTC

Yes, Ohio and Im legit and thats a legit snap shot of  of my energy bill ,being ripped off as this happens every day, same time frame and while asleep. Just became aware of this and its been going on for sometime. Ill be flipping off the main breaker tonight to see what happens. 
    

juliamc
Rank 20
juliamc
Rank 20
Dec 23, 2022 9:58 PM UTC

Is it a time zone thing ? Your graph doesn’t show a y axis ie what the values are for the vertical bars. Do you have more info ?

Newcomer
Nana g
Newcomer
Feb 1, 2023 9:42 AM UTC

I am really concerned that my overnight electricity usage is as high through the night when relatively speaking not much on as it is through the day  - this has only happened recently and I am very suspicious / I have been checking my smart meter for months and this has just started to form a pattern - I will keep on with this - anyone else noticed this please let me know 

juliamc
Rank 20
juliamc
Rank 20
Feb 1, 2023 10:04 AM UTC

Can you post a screenshot of the usage graph from your MyOVO account showing a full day please? We could give it a look and may spot something…

    Newcomer
    Nana g
    Newcomer
    Feb 1, 2023 1:45 PM UTC

    I cannot get an OVO account as I do not have and never have had an OVO pay as you go card - I do have screen shots of the meter 

    juliamc
    Rank 20
    juliamc
    Rank 20
    Feb 1, 2023 2:08 PM UTC

    Ah, sorry - I didn’t realise you had a payg meter. 

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    Feb 2, 2023 10:52 AM UTC

    Hey @Nana g,

     

    Sorry for the issues you’re having, 

     

    We don’t have access to your account on the Forum, OVO PAYG would be best placed to look into your query. You can call them on 0330 175 9669. 

    Renewable Energy? Big Fan.
    Newcomer
    Nana g
    Newcomer
    Feb 2, 2023 11:02 AM UTC

    Thank you when I get a spare couple of hours I’ll try and speak to them 

    Newcomer
    Nana g
    Newcomer
    Feb 2, 2023 12:15 PM UTC

    I have been on web chat which is a conversation with a computer and didn’t understand that I needed a top up card to register - the phone was of no use I was still no 37 in a queue - this has to be the worst customer I have encountered - why can no one just send me a card ??!!

    juliamc
    Rank 20
    juliamc
    Rank 20
    Feb 2, 2023 1:32 PM UTC

    I wish we could !! I think you’ll just have to stick to the phone queue. 37 is a lot nearer the head of the queue than it would be on a Monday. 

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