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Nat995
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February 12, 2018
Solved

Why is my Chameleon IHD not working?

  • February 12, 2018
  • 34 replies
  • 9479 views

Hi

Since having my new meters fitted the IHD loses its connection, sometimes for a month, I think it's faulty, does anyone else have this problem?

Best answer by Tim_OVO

Updated on 10/10/25 by Ben_OVO

 

Sorry to hear about the issues you’re seeing with your In Home Display (IHD).  If your device shows “Waiting for current data” and it’s be more than 6 weeks since the install, this could indicate a communication issue either between the IHD and the Smart Meters or between the Smart Meters and OVO.

 

Here’s some things which can cause communication issues between your IHD and your Smart Meter:

  • Distance: make sure your In Home Display is near your electricity meter - ideally within 6 metres. If it’s not connected or isn't showing usage data, move it closer!
  • Obstructions: Is there anything that could be blocking the signal between the IHD and the meters (eg an exterior wall)?
  • Home Area Network (HAN): your smart meter(s) might not be on the HAN, preventing devices from connecting to it (if not paired to the meters the IHD will show the incorrect time/date)
  • Firmware: there might be a firmware issue with the IHD or smart meter, that’s causing connectivity issues.   

 

For more help see our IHD guides for S1 meters or S2 meters.

 

You can check for smart meter issues via your online account or app using the guide below. If you think there’s any issues reach out to our Support Team for further help.

 

 

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

34 replies

Show previous replies
Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
January 30, 2024

Hey @Anitawa,

 

I’m so sorry to hear this, it sounds very frustrating.

 

I can see BPLightlog has given some great advice here, if you’re a pay monthly customer, you’ll also be able to monitor your usage via the Online Account. 

 

 

Are the smart meters themselves communicating as they should? 

 

 

It’s important to remember that the billing is based on readings from the smart meter, so a faulty IHD shouldn’t affect your billing. Provided the smart meters are in communication with OVO your statements will be accurate. 

 

If you or anyone in your household is vulnerable, or just needs a little extra assistance at a difficult time in your lives, our Priority Services Register is a free support service you might find useful.

Renewable Energy? Big Fan.
K
Newcomer
Kellyrose
Newcomer
April 1, 2024

Good morning, my smart meter is not working I have switched it off and on again and it’s still not working I have pressed buttons to wake the Home Screen up but it’s not working 

Blastoise186
Super User
Blastoise186Super User
Super User
April 1, 2024

Hi @Kellyrose ,

We need to see photos please.

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Chris_OVO
Community Manager
Chris_OVO
Community Manager
April 2, 2024

Hi @Kellyrose,

Just so we can be sure what you are having issues with, do you mean the smart meter that is attached to your wall or your in-home display?

If you don’t have any supply at the moment please contact our Support Team who can arrange an engineer visit. 

 

Renewable energy jokes never get old.
Blastoise186
Super User
Blastoise186Super User
Super User
April 2, 2024

I think it’s the IHD

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    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    April 2, 2024

    @Kellyrose I get the feeling you’re not going to return. But if you do, please help us to help you by providing the requested information:

    • A few photos of the Smart Meter AND your IHD
    • More details on exactly what the issue is - “My Smart Meter not working” doesn’t tell us much - how is it not working exactly?

    IHDs are generally powered from the wall, please make sure it’s plugged in as they don’t all have batteries. Of those that do, the battery is only intended for short periods and shouldn’t be relied on as the primary power source.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      N
      Newcomer
      NickR
      Newcomer
      September 28, 2024

      My ihd isn't working

      Nukecad
      Super User
      NukecadSuper User
      Super User
      September 29, 2024

      Some more details of just what is wrong might be handy.

      Is it blank?
      Try plugging it in or changing the batteries.

      Is it showing an error message?
      If so the please tell us what it says, or better still photograph it and add the photo to your next post.

      Something else?
      Please tell us what you see, or again photograph it and post the photos.

      I said, Hey - Watts going on.
      Shads_OVO
      Retired Moderator
      Shads_OVO
      Retired Moderator
      September 30, 2024

      Hi @NickR,

       

      I’m sorry to hear this.

       

      As our forum volunteer Nukecad has said, we’d need some more information about what the issue is to be able to give some advice. 

       

      This thread may also be useful:

       

       

      N
      Newcomer
      NickR
      Newcomer
      October 10, 2024

      Hi I'm getting 

      Status: 22-0

      Show more replies
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