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Why is my Chameleon IHD not working?

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Hi

Since having my new meters fitted the IHD loses its connection, sometimes for a month, I think it's faulty, does anyone else have this problem?

Tim_OVOBest Answer

OVO Forum Legend

Updated on 10/10/25 by Ben_OVO

Sorry to hear about the issues you’re seeing with your In Home Display (IHD). If your device shows “Waiting for current data” and it’s be more than 6 weeks since the install, this could indicate a communication issue either between the IHD and the Smart Meters or between the Smart Meters and OVO.

Here’s some things which can cause communication issues between your IHD and your Smart Meter:

Distance: make sure your In Home Display is near your electricity meter - ideally within 6 metres. If it’s not connected or isn't showing usage data, move it closer!
Obstructions: Is there anything that could be blocking the signal between the IHD and the meters (eg an exterior wall)?
Home Area Network (HAN): your smart meter(s) might not be on the HAN, preventing devices from connecting to it (if not paired to the meters the IHD will show the incorrect time/date)
Firmware: there might be a firmware issue with the IHD or smart meter, that’s causing connectivity issues.

For more help see our IHD guides for S1 meters or S2 meters.

You can check for smart meter issues via your online account or app using the guide below. If you think there’s any issues reach out to our Support Team for further help.

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Show previous replies

Emmanuelle_OVO

Retired Moderator

Hey @Anitawa,

I’m so sorry to hear this, it sounds very frustrating.

I can see BPLightlog has given some great advice here, if you’re a pay monthly customer, you’ll also be able to monitor your usage via the Online Account.

Are the smart meters themselves communicating as they should?

It’s important to remember that the billing is based on readings from the smart meter, so a faulty IHD shouldn’t affect your billing. Provided the smart meters are in communication with OVO your statements will be accurate.

If you or anyone in your household is vulnerable, or just needs a little extra assistance at a difficult time in your lives, our Priority Services Register is a free support service you might find useful.

Renewable Energy? Big Fan.

Kellyrose

Newcomer

Good morning, my smart meter is not working I have switched it off and on again and it’s still not working I have pressed buttons to wake the Home Screen up but it’s not working

Blastoise186

Super User

Hi @Kellyrose ,

We need to see photos please.

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Chris_OVO

Community Manager

Hi @Kellyrose,

Just so we can be sure what you are having issues with, do you mean the smart meter that is attached to your wall or your in-home display?

If you don’t have any supply at the moment please contact our Support Team who can arrange an engineer visit.

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Blastoise186

Super User

I think it’s the IHD

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Blastoise186

Super User

@Kellyrose I get the feeling you’re not going to return. But if you do, please help us to help you by providing the requested information:

A few photos of the Smart Meter AND your IHD
More details on exactly what the issue is - “My Smart Meter not working” doesn’t tell us much - how is it not working exactly?

IHDs are generally powered from the wall, please make sure it’s plugged in as they don’t all have batteries. Of those that do, the battery is only intended for short periods and shouldn’t be relied on as the primary power source.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!