Why is my Chameleon IHD not working?

Sorry to hear about the issues you’re seeing with your In Home Display (IHD).  If your device shows “Waiting for current data” and it’s be more than 6 weeks since the install, this could indicate a communication issue either between the IHD and the Smart Meters or between the Smart Meters and OVO.

Here’s some things which can cause communication issues between your IHD and your Smart Meter:

• Distance: make sure your In Home Display is near your electricity meter - ideally within 6 metres. If it’s not connected or isn't showing usage data, move it closer!
• Obstructions: Is there anything that could be blocking the signal between the IHD and the meters (eg an exterior wall)?
• Home Area Network (HAN): your smart meter(s) might not be on the HAN, preventing devices from connecting to it (if not paired to the meters the IHD will show the incorrect time/date)
• Firmware: there might be a firmware issue with the IHD or smart meter, that’s causing connectivity issues.   

For more help see our IHD guides for S1 meters or S2 meters.

You can check for smart meter issues via your online account or app using the guide below. If you think there’s any issues reach out to our Support Team for further help.