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Nat995
Rank 1
February 12, 2018
Solved

Why is my Chameleon IHD not working?

  • February 12, 2018
  • 34 replies
  • 9479 views

Hi

Since having my new meters fitted the IHD loses its connection, sometimes for a month, I think it's faulty, does anyone else have this problem?

Best answer by Tim_OVO

Updated on 10/10/25 by Ben_OVO

 

Sorry to hear about the issues you’re seeing with your In Home Display (IHD).  If your device shows “Waiting for current data” and it’s be more than 6 weeks since the install, this could indicate a communication issue either between the IHD and the Smart Meters or between the Smart Meters and OVO.

 

Here’s some things which can cause communication issues between your IHD and your Smart Meter:

  • Distance: make sure your In Home Display is near your electricity meter - ideally within 6 metres. If it’s not connected or isn't showing usage data, move it closer!
  • Obstructions: Is there anything that could be blocking the signal between the IHD and the meters (eg an exterior wall)?
  • Home Area Network (HAN): your smart meter(s) might not be on the HAN, preventing devices from connecting to it (if not paired to the meters the IHD will show the incorrect time/date)
  • Firmware: there might be a firmware issue with the IHD or smart meter, that’s causing connectivity issues.   

 

For more help see our IHD guides for S1 meters or S2 meters.

 

You can check for smart meter issues via your online account or app using the guide below. If you think there’s any issues reach out to our Support Team for further help.

 

 

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

34 replies

Show previous replies
Amy_OVO
Retired Moderator
Amy_OVO
Retired Moderator
July 22, 2019

That is a while, @reginaldo, please get in touch with our team.

You can send us a message on Facebook, Twitter and our Help centre has online chat, or give them a call. You can reach our Customer Care team 9-5 Monday-Friday on 0330 30 5063.

😊

OVO-Joyed to help!
N
Newcomer
neilwjsimpson
Newcomer
February 4, 2020

My IHD used to only show electricity and not gas, and OVO could only get gas readings. I noticed OVO were now getting gas readings and electricity readings so I switched on the IHD after it had been left unplugged for months. It picks up gas but not electricity now, and doesn't show live use.

 

Anything to fix this?

Amy_OVO
Retired Moderator
Amy_OVO
Retired Moderator
February 5, 2020

Take a look at the best answer, @neilwjsimpson, if it doesn’t help please reach out to the team. 

OVO-Joyed to help!
W
Newcomer
wiltshiredon
Newcomer
May 5, 2020

My IHD is not working and the following 

  • The time is showing 00.00
  • The WIFI symbol is on but flashing
  • The IHD is approx. 0.5 metres from the meter
  • About a week ago I first noticed it was off
  • It repeatedly tries to login to the router but fails with all red amber green lights flashing intermittently
Amy_OVO
Retired Moderator
Amy_OVO
Retired Moderator
May 5, 2020

I’ve moved your post here, @wiltshiredon, check out the best answer for further info. 

OVO-Joyed to help!
M
Newcomer
Mains1900
Newcomer
January 30, 2023

We have thick granite walls, so occasionally our smart meter reader loses its connection with the box outside.  When this happens I take it outside, power it up with the battery pack for my iPhone next to the box and it reconnects, take it back inside and reconnect it to the mains power in its usual position.  This works every time.

BPLightlog
Super User
BPLightlogSuper User
Super User
January 31, 2023

That sounds useful @Mains1900 . Does the display disconnect often?

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    M
    Newcomer
    Mains1900
    Newcomer
    January 31, 2023

    Only occasionally.

      A
      Rank 2
      Anitawa
      Rank 2
      January 29, 2024

      Dec 13th smart meter installed 

      Ihd 3. worked for a few days

      Phoned OVO tried to pair a few times 

      but still did not work. 

      OVO sent new ihd received geo ihd

      Did not work. They tried to pair a few times did not work

      Sent me questionnaire which I replied to and sent photos. 

      Received phone call to confirm but still did not work after trying to pair a few times.

      Phoned again 1,2,3,4,5 times said they would send new one

      I phoned to confirm,told it was rejected,they reordered, phoned to confirm again, told wrong eu code, they ordered again,phoned again to confirm, was told missing information and told it has now been reordered.  Phoned again today and was told it was rejected again. So I am waiting I am a pensioner and alone, this is so worrying.  I just want a working ihd 🥺

      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      January 29, 2024

      Hi @Anitawa , just while you’re waiting (and knowing that IHD’s do drop connection from time to time), there are authorised third party services (free) that can give you energy usage, although not instant. 
      There’s a bit of a summary here if it’s of use to you. 
       

       

      Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
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