@Kellyrose I get the feeling you’re not going to return. But if you do, please help us to help you by providing the requested information:

• A few photos of the Smart Meter AND your IHD
• More details on exactly what the issue is - “My Smart Meter not working” doesn’t tell us much - how is it not working exactly?

IHDs are generally powered from the wall, please make sure it’s plugged in as they don’t all have batteries. Of those that do, the battery is only intended for short periods and shouldn’t be relied on as the primary power source.

My ihd isn't working

Some more details of just what is wrong might be handy.

Is it blank?
Try plugging it in or changing the batteries.

Is it showing an error message?
If so the please tell us what it says, or better still photograph it and add the photo to your next post.

Something else?
Please tell us what you see, or again photograph it and post the photos.

Hi @NickR,

I’m sorry to hear this.

As our forum volunteer Nukecad has said, we’d need some more information about what the issue is to be able to give some advice. 

This thread may also be useful:

Hi I'm getting 

Status: 22-0

That status code suggests it’s a Geo Trio unit @NickR . Is this from another supplier originally?

I believe so

22-0 right? Seems like the Comms Hub needs a reboot. OVO should be able to request that to be done remotely IIRC, but it may take a while cuz DCC is sloooooooooow.

Hey @NickR 

Sorry to hear you’re having trouble with your IHD.

I’m glad to see a couple of our volunteers have already stopped by to help out, and as Blastoise186 has mentioned, the Support Team should be able to help fix this remotely.

We’ve got a similar topic that may also be helpful:

Let us know how you get on with this.