Why has my usage data from my smart meter not updated on my online account for two days?

You probably just need it rebooted. Let the Support Team know as they’ll also be able to backfill missing data.

They’ve already told me it’s their problem.

I’m utterly fed-up with Ovo at present.

Hey @Gingernut49,

I’m really sorry to hear this, it sounds like a very frustrating situation.

We do offer Economy 7 plans, but you’d need to have an Economy 7 meter as OVO can’t change the functionality from single to dual rate. 

When you contacted Support did they give a timeframe of when it would be fixed or say they’d raised a tech issue. 

I’d advise sending them screenshot’s if you haven’t already so that our tech team can see what you’re seeing on the Online Account.

I’ve sent them screenshots - last batch I sent was on the 17th and I haven’t yet had a reply. The last full day’s usage data was 8th October. 

Hi

I’d suggest signing up for one of the 3rd party authorised users of DCC eg the Bright app (Hildebrand) or Loop Energy. They’re smartphone only, not web page.

They update the half-hourly energy usage data every few hours, so you can see what’s happening today without waiting until the following day (which is all that Ovo, Octopus et al. will show).

Loop Energy will also try and interpret your usage as heating, standby, etc. but to be honest, when they only have 30 minute resolution on usage, that’s a pretty hopeless task - hence (I think) the misinterpretation of your data.

Like Energy Insights, this is using “Artificial Intelligence” (aka “Machine Learning”) which is certainly artificial, but it isn’t intelligence in any real sense. It’s statistical analysis, often implemented by people who don’t really understand statistics. and it’s certainly not magic.

Good luck

Simon

Thank you, Simon. I tried Bright and Hugo but both said that my meter needed to be SMETS2 and mine is SMETS1.

I’ll try Loop and see if that’s any better.

It’s easy for me to deduct my car charging from house use, but I want to see the difference using my washing machine (cold) costs.

It’s so frustrating that Ovo can’t get their act together for me!

I even had an email from a ‘Bobby’ yesterday that called me Christine, when Christie is my surname. Their customer service used to be excellent (11 years ago!).

Ah sorry to say Loop won’t work either. I’ve had that problem in the past, but am now at a different address with a SMETS2 meter…

Also, I joined around the same time and was very happy with Ovo, but switched away almost a year ago. I have to say, my mental health improved markedly when I wasn’t seeing the tales of woe on this forum so frequently. (I still visit occasionally, out of curiosity, but am entirely content to stay away.) The other thing I noticed is that my previous obsession with understanding smart meter data seemed to evaporate on switching away - I found the simple transparency of dealings with my new supplier did wonders for my levels of trust. I didn’t need to care any more.

With apologies for straying off topic.

Yes, Loop doesn’t work either. :(

Who are you with now?
I’d really rather stay with Ovo as they’ve been marvellous for me in the past, but they’ve definitely “gorn off” with their Customer Service. It’s very sad.

Chipping in here to say I have the same problem, I think:
  

I lost the daily readings for a few days, but they mysteriously reappeared. There’s still no sign of the granular readings; this is all I see for the days since 8 Ocober:
  
 

Trying - very.
  

It happened a few weeks ago, just for a few days, then came back. Then stopped again on the 9th. Surely they’ve had long enough to fix the problem.

We have to know what our appliances are costing us!

It’s absolutely infuriating.