Why has my usage data from my smart meter not updated on my online account for two days?

Hello

Is anyone else having problems with the automated electric reading? On the portal mine appears to be stuck on the 30th September hence it’s racking a higher kwH than actually usedon that day. I’m assuming it’s a combo of 30th September & 1st October. It has been sending daily readings since I was asked to switch to them. My DD on the 1st has not gone out either. I’ve just re-run the check on the meter and it appears to be working fine with 2/3 bar mobile signal right next to it (outside wall with no obstructions etc).

If there’s any information as to why this has occured or if others having the same issue? news of that would be greatly appreciated.

I have been in touch with the support team (from an earlier issue where my daily cost wasn’t being shown) and sent them my findings but have yet to recieve a reply.

Thanks, Mark

I may be having a related issue on my gas reading. The 30ths is grayed out, so I can't see how much I used on that day. There is a total figure, but I think it is an under read. Else I had a very cheap hot bath. Yesterdays headline figure is too high and I'm being billed accordingly, but when I click on the daily amount, the usage shown across the day is less than a third of the headline amount. 

I think at this point, it is more a curiosity, that will hopefully iron out. If it is a problem that continues, then that is a bigger issue.

Thanks Sarah, I was switched over from SSE (7 years with them and I never had any problems) back in March this year and TBH, things have not gone great with OVO the last couple of months. However I will see how they respond before making any decision. I’m hoping it’s just a system or tech issue that can be sorted out.

Mark

Hey @mjrussell,

Sorry for the issues you’re having.

Are you able to send a screenshot of your Online Account so we can see what you are referring to? I’m wondering if this has been caused by the prices increasing in October (If you are on the Simpler Variable) as you’ve both mentioned the 30th. 

Let’s get to the bottom of this!

My gas was stuck for a day too. It happens with Ovo every so often. It usually sorts itself out after a few days. 

Hello Emmanuelle

Thanks for your reply.

It was working and showed usage figures for the 2nd and 3rd October but now it’s stuck again on the 3rd, so the 4th and 5th are logged against the 3rd. Who and to what contact account should I send the screenshot to?

Thanks, Mark

I’m not alone then in having stuck usage figures! I haven’t been able to view the daily cost for  the best part of 3 weeks now either despite the portal saying it’s receiving daily updates.

Come back SSE!

Hey @mjrussell,

Sorry for the issues you’re having.

This issue does seem to be affecting a few of our customers since the 30th. Most have seemed to get their usage figures and meter reads back since.

We have raised this internally and will post back with any updates.

If you don’t get your regular readings back by the end of the week I’d advise completing a smart meter health check:

Hope this helps. 

Hey @mjrussell, 

I have just responded to your post on this thread:

The Daily Energy Use hasn't worked since the 9th of October!!!!!!

In these very worrying times, we have to know how much our appliances cost us!!!!!!!

My car charging is showing on my Energy Insights as HEATING and I haven't turned my heating on yet.

I've been with Ovo for 11 years but Octopus is beckoning rapidly if they don't get their act together!!!!!

My car is now costing me £13 to charge it instead of £2. I'm a volunteer driver and my State Pension is less than £8,700 a year. Please at least give us a cheaper overnight rate!