Pipit 500 In Home Display (IHD) estimated bill isn't resetting - is this right?

Hi I've only had my smart meter for almost 3 months, but the other day my electric on my smart meter reset back to £0 whilst the gas continued to calculate usage.
If I click on the electricity icon on the menu screen, it says no data?
Why is this?
Thank you in advance.

3 times this week my IHD hasn't reset. I am usually up at 6am and as I've said 3 times this week my IHD is reading £2.55, £2.70 and £2.68 when it should only be reading the standing charge+, approx 64-70p. The gas heating is switched off at 11pm, all electricity sockets are switched off apart from the fridge-freezer and I don't leave any chargers on overnight. Does anybody know why? Also sometimes the amber light on the IHD comes on for no good reason that I can see, not cooking or washing etc. It can stay on for anything up to 10mins and I go round the house looking to find what could be switched on thats using energy! Never find anything. Am I being charged or is it just a blip?

Hi I've only had my smart meter for almost 3 months, but the other day my electric on my smart meter reset back to £0 whilst the gas continued to calculate usage.
If I click on the electricity icon on the menu screen, it says no data?
Why is this?
Thank you in advance.

Hey @jules831b,

I hope you don't mind but I’ve moved your topic onto this thread as I think there is some useful information on here.

It sounds like you’re referring to your In Home Display (IHD) rather than the smart meter itself. It sounds like the electricity might have reset either because of a change in your tariff (normally if you’re on the Simpler Energy plan).

Feel free to send over some screenshots to the Social team on either Facebook or Twitter if you’d like them to look into this further for you.

Lucy

Hi Lucy thank you, but I thought I was I a fixed tariff with both gas and electricity, which only started in November 2017?

Hey Pamelamonks,

Your In Home Display (IHD) shouldn’t reset. Can you let me know what section of the IHD you’re referring to? You should be able to see your usage in the ‘History’ section.

If you remain concerned, can you please include a screenshot of what you’re seeing in your comment?

I hope you don't mind but I've moved your topic to one of our existing topics on IHD's and the estimated bill section, as I think you'll find this topic useful.

Lucy

Why is it that on the TV it shows a nice colour IHD with ACTUAL usage on when I have been given a black and white unit that only shows ESTIMATED usage ? I thought the whole idea of the smart meters was that you knew the actual usage and don`t have to rely on estimates ?

[quote=jackobongo]Why is it that on the TV it shows a nice colour IHD with ACTUAL usage on when I have been given a black and white unit that only shows ESTIMATED usage ? I thought the whole idea of the smart meters was that you knew the actual usage and don`t have to rely on estimates ?[/quot

I wondered the same !

My IHD (a white box with SECURE on the front, and a label underneath calling itself a Pipit 500) is only B+W, but so what? I don't see what colour would add.

The initial start up screen is an estimate, but then you touch [ac] at the bottom and it becomes [£/h] giving you an actual pence cost which changes as you switch items on and off. Press [£/h] and it becomes kWh giving you actual power usage. Press that and it becomes [CO2kg] giving you your emissions. Press again and you are back to the beginning.

Press [menu] at the top left and you have other options including more detail about either gas or electricity, showing today's and yesterday's use.

Read more on the OVO pages here https://www.ovoenergy.com/ovo-answers/topics/smart-technology/smart-meters/what-is-an-in-home-display-ihd.html.

Hi when i look at the dual fuel option the estimated bill always appears to be getting bigger even though we're udunig less of everything, no oven on the electric, only LED lights fitted in the house. no underfloor heating on as we have a good wood burning fire. we only have two radiators on upstairs between 9 and nidnight every night.
yes i know its the 29th of the month bit its bern creeping up all the time. we sre now in credit by £115 after two or three payments . will this estimate continue to climb amd will it reset at the end of the month

I had a Pipit 500 IHD sent out back in February, and on first linking it up it showed an 'estimated bill' of over £400 just for the Electricity alone. Since then, it has just continued going up. According to the book it's supposed to reset itself every month. When I phoned up about this I was just told to ignore it, and this is normal behaviour. So why does the book say one thing but I'm being told basically to just ignore the display? What's the point of it if you're telling me it won't show the correct information?