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Lindsey138
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April 3, 2017
Solved

Pipit 500 In Home Display (IHD) estimated bill isn't resetting - is this right?

  • April 3, 2017
  • 75 replies
  • 15590 views

60d3cfdc-988b-43ef-9830-6781d07ef7d9.png

 


I had my smart meter fitted and everything has worked great so far. The only problem is that after about a month the electricity estimated bill reset to £0.00 to start calculating for a new month. So far though, the gas just keeps increasing. My bill online is all fine and my direct debit hasn't changed but it's frustrating to not be able to work out what my gas bill will be for the next month. Anyone got any ideas how to sort this out?
Thanks

 

Best answer by Tim_OVO

Updated on 03/10/25 by Ben_OVO

 

This default estimated bill screen on your Pipit In Home Display (IHD) doesn't necessarily match your monthly billing cycle. This figure can't be reset manually but will reset after a tariff change, so when you renew, or with a price change if you're on the variable (Simpler Energy plan). Think of it as a ‘total usage since last tariff change’ figure. 

 

If you’re looking to check your current monthly cost the best place to head is the ‘Billing’ page of your online account or OVO app (download for Android or iOS). This will update daily if you have your smart meter set to send us a reading either daily or half hourly. If you would like to update the reading schedule of your meter to allow this you can do so by following this guide:

 

 

The advice above relates to the Pipit IHD, if you have a Chameleon IHD see the guides below for more help with these:

 

SMETS1 Chameleon In Home Display (IHD) guide

SMETS2 In Home Display (IHD) guide

 

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

75 replies

Show previous replies
Nancy_OVO
Retired Moderator
Nancy_OVO
Retired Moderator
April 6, 2018
Hey @Slickdog. I've moved your topic onto this thread. Check out the 'Best Answer' as I think you'll find this useful!

Cheers,
Nancy
Your guiding light(bulb)
Kazad22
Newcomer
Kazad22
Newcomer
February 10, 2019
My in home display meter used to go back to zero at the begining of each month, but since moving to ovo it just keeps going up, can this be changed?
Nancy_OVO
Retired Moderator
Nancy_OVO
Retired Moderator
February 13, 2019
Hey @Kazad22 - I've moved your post over here where you can find more information about how the IHD works!
Your guiding light(bulb)
Kazad22
Newcomer
Kazad22
Newcomer
February 13, 2019
My home display unit always reset itself back to zero at the start of a new month, but since I've moved over to ovo this has stopped happening so you can't see how much your using each month is there any way to rectify this?
Tim_OVO
OVO Staff
Tim_OVO
OVO Forum Legend
February 20, 2019
@Lindsey138 @NickinHP do your IHDs reset every month like @Kazad22 ?
Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
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Rank 1
Lindsey138Author
Rank 1
February 20, 2019
Hi. I gave up using mine to be honest because it wasn’t doing what I wanted it to. I wanted something to show me how much I was using each month, then for it to reset again, so I could keep a track on my monthly bill without logging on.

i didn’t want something that showed me the appliances that used more, as I already really know that my tumble drier uses a lot for example.

it was a bit disappointing.
I
Newcomer
Ian25
Newcomer
May 17, 2019
Why don’t my (IHD) reset to zero every month on the direct debt date. It use to before I switch to ovo .
Bradley_OVO
Community Manager
Bradley_OVO
Community Leader
May 17, 2019
Hey @Ian25, I've moved your query to this existing topic to give you the answer you're looking for!

Check out @Tim_OVO's best answer at the top of this thread for the information you need.

Also, its worth noting that the 'Secure' smart meters we fit are the most popular, in terms of the number of other suppliers who can also communicate with them. As well as this, an upcoming remote software update will make every S1 meter compatible with all suppliers and hopefully incorporate the In Home Display (IHD) units becoming uniform in terms of their functionality.

Hope this helped!
I'm not lazy, I'm just in energy saving mode!
    N
    Newcomer
    nylets
    December 31, 2021

    My Pipit 500 IHD never resets. Currently showing £122.59 for electric and £368.40 for gas. If it doesn't reset on a regular basis, what is the point of it?

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    December 31, 2021

    Hi @nylets ,

    Welcome back. :)

    I think I know what the problem is here. Are you looking at the Yearly view by any chance? That’s an awful lot of energy use for Daily, Weekly or Monthly so I’d find it unlikely that you’re looking at those readings.

    From my understanding, most IHDs will either run this sort of thing on a rolling basis, or go off the calendar year depending on how they were designed to work - but calendar year is more likely. Given that today is the last day of 2021, your IHD will likely go back to zero for both Monthly and Yearly shortly after midnight as the New Year sets in and we head into 2022.

    Could you show us some photos of your IHD and what you’re seeing please?

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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