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Lindsey138
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April 3, 2017
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Pipit 500 In Home Display (IHD) estimated bill isn't resetting - is this right?

  • April 3, 2017
  • 75 replies
  • 15590 views

60d3cfdc-988b-43ef-9830-6781d07ef7d9.png

 


I had my smart meter fitted and everything has worked great so far. The only problem is that after about a month the electricity estimated bill reset to £0.00 to start calculating for a new month. So far though, the gas just keeps increasing. My bill online is all fine and my direct debit hasn't changed but it's frustrating to not be able to work out what my gas bill will be for the next month. Anyone got any ideas how to sort this out?
Thanks

 

Best answer by Tim_OVO

Updated on 03/10/25 by Ben_OVO

 

This default estimated bill screen on your Pipit In Home Display (IHD) doesn't necessarily match your monthly billing cycle. This figure can't be reset manually but will reset after a tariff change, so when you renew, or with a price change if you're on the variable (Simpler Energy plan). Think of it as a ‘total usage since last tariff change’ figure. 

 

If you’re looking to check your current monthly cost the best place to head is the ‘Billing’ page of your online account or OVO app (download for Android or iOS). This will update daily if you have your smart meter set to send us a reading either daily or half hourly. If you would like to update the reading schedule of your meter to allow this you can do so by following this guide:

 

 

The advice above relates to the Pipit IHD, if you have a Chameleon IHD see the guides below for more help with these:

 

SMETS1 Chameleon In Home Display (IHD) guide

SMETS2 In Home Display (IHD) guide

 

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

75 replies

Show previous replies
Mw2870
Newcomer
Mw2870
Newcomer
November 22, 2017
Keep us posted!
    dickbill
    Newcomer
    dickbill
    Newcomer
    December 5, 2017
    Yes the new rates have been updated....
    Richard W Bain
      sam_cat
      Newcomer
      sam_cat
      Newcomer
      December 11, 2017
      Morning,

      Ongoing issues with my IHD, it has never given accurate bill estimates/usage...
      Currently its telling me that my bill will be nearly £200 for electric and £100 for gas.. This is completely wrong, the total for both is going to be around £100 this month.

      This has been an ongoing issue, its always displayed bill/usage as being about 3x the amount that the online portal uses.. Make it totally useless/pointless.

      I was told a while ago when on the phone to customer services that an update would be pushed out that will fix this at some point.. That would have been around 6 months ago.

      The other issue is how bright the display is, blinding!! But thats not something that can be changed easily.. Would be happy if it was just accurate.
      M
      Newcomer
      Martingrant1
      Newcomer
      December 18, 2017
      I’d like the reset code for my pipes 500IHD. Tp be of any real use I’d like to be able to zero the display fro time to time.
      Lucy_OVO
      Retired Moderator
      Lucy_OVO
      Retired Moderator
      December 19, 2017
      I’d like the reset code for my pipes 500IHD. Tp be of any real use I’d like to be able to zero the display fro time to time.

      Hey Martingrant1,

      I’m afraid we can’t get a code to reset your In Home Display (IHD) but you’ll be able to view your usage on your IHD under the ‘History’ tab.

      Lucy
      You guys know what’s watt
      A
      Anonymous
      December 21, 2017
      Hey guys!

      Thanks for getting involved on the Forum!

      Your In Home Display unit's estimated bill screen refers to the amount of energy you’ve used since the hub was connected to the meter. This will only ever be an estimated figure and will only refresh at the end of your contract.

      Your unit will display your kWh usage on a daily, weekly or monthly basis - but you'll need to refer to your online account or monthly statements to view your charges.

      Hope this helps,
      Emily
      B
      Newcomer
      BarryBid
      Newcomer
      January 9, 2018
      IHD provides some pretty graphs, quite entertaining if you are into trying to relate the usage to a situation/period, were you home, what was the weather was like, was that the week end you had friends stay over. You quickly see that, as long as you turn the heating off and go away, pray for warm weather and never have guests you will have saved fuel. A flash of the blinding obvious.
      S
      Newcomer
      S J
      Newcomer
      January 14, 2018
      In home HD display is just a flashing gimmick waste of time it does not reset after each bill it just keeps adding on so you never get a correct bill from month to month, may as well unplug it and save on the electricity.
        P
        Newcomer
        ptuckwell
        Newcomer
        January 14, 2018
        I have an OVO smart metre and it currently reading
        Electricity £297.78
        Gas £266.70
        However get my bill its always a lot lower than this. How can I work out my bill according to these readings?
        Nancy_OVO
        Retired Moderator
        Nancy_OVO
        Retired Moderator
        January 15, 2018
        I have an OVO smart metre and it currently reading
        Electricity £297.78
        Gas £266.70
        However get my bill its always a lot lower than this. How can I work out my bill according to these readings?

        Hey @ptuckwell,

        I've moved your post over here where other users are discussing the same topic.

        Hope this helps!
        Nancy
        Your guiding light(bulb)
        Show more replies
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