Pipit 500 In Home Display (IHD) estimated bill isn't resetting - is this right?

My Pipit 500 IHD never resets. Currently showing £122.59 for electric and £368.40 for gas. If it doesn't reset on a regular basis, what is the point of it?

Hi @nylets ,

Welcome back. :)

I think I know what the problem is here. Are you looking at the Yearly view by any chance? That’s an awful lot of energy use for Daily, Weekly or Monthly so I’d find it unlikely that you’re looking at those readings.

From my understanding, most IHDs will either run this sort of thing on a rolling basis, or go off the calendar year depending on how they were designed to work - but calendar year is more likely. Given that today is the last day of 2021, your IHD will likely go back to zero for both Monthly and Yearly shortly after midnight as the New Year sets in and we head into 2022.

Could you show us some photos of your IHD and what you’re seeing please?

See attached. I know over £1000 of electricity and £900 of gas so far this calendar year so I’m not even sure what the figures in the pictures represent.

Regards

Steven

Thanks!

I see what you mean there, that doesn’t sound right to me either. I’m starting to wonder if this might be a bug in the IHD, as the Pipit 500 has been known to be rather… Buggy…

I think I’ll ping @Tim_OVO just in case.

EDIT: The only other thing I can think of, is whether your IHD has the wrong tariff config. The Support Team can fix that with a quick SMETS Command such as Update Tariff Configuration, but if you still see the issue after that, I’d definitely be inclined to consider it as a possible bug.

Morning,

Well my electricity reading has reset (now £1.79) but the gas is continuing - now at £371.49.

That’s a good sign then. The electric meter has definitely rolled over correctly. Your gas meter might take longer due to the half-hourly heartbeats but it should eventually reset.

Happy New Year by the way! :)

Happy New Years, @nylets 

Great to see our community volunteer @Blastoise186 was on hand to help you out with your Pipit IHD query over the festive break. It’s something which has been raised here previously so check out the advice given in the Best Answer to this topic:

This default estimated bill screen on your Pipit In Home Display (IHD) doesn't necessarily match your monthly billing cycle. This figure can't be reset manually but will reset after a tariff change, so when you renew, or with a price change if you're on the Simpler Energy plan. Think of it as a ‘Total usage since last tariff change’ figure. 

If you’re looking to check your current monthly cost the best place to head is the ‘Billing’ page of your online account or OVO app (download for Android or iOS). This will update daily if you have your smart meter set to send us a reading either daily or half hourly. If you would like to update the reading schedule of your meter to allow this, contact our Support Team to request this change.

Strange to hear that your electricity figure has now reset as we’d only expect this to happen following a tariff change rather than at the start of a New Year. Have you managed to get logged in to your online account to check the smart meter usage data there?

Yes, I have the same IHD, and I would describe it as useless at the best of times. I have no idea how anybody can call this “the future” when it looks like a tired remake of the 1990s. And the person who wrote the software must have never used it, because it makes absolutely no sense. 

Hi,

My existing plan commenced on the 11th November 2020 and as far as I am aware my tariff hasn’t changed since I started this plan. I know I have used more than the figure shown on the IHD for gas since 11/11/2020 so I am not sure what the figure shown represents at all. So I may as well just unplug it. I do use the website to keep a check on the daily usage.

Thanks

Hi everyone

New user, though I have been an OVO customer since I can remember - well over 10 years and have had a Smart Meter since they were first a thing

To begin, apologies that I'm not very techy with all this stuff so I may not explain (nor understand) stuff if it's not in lamens terms 

I've had smart meters for ever. My IHD is a very old looking Secure Pipit 500 that again must be well over a decade old. Never really looked at it, it's I'm the utility room behind stuff

Today I noticed on the display that the Est Electricity Bill is £45....but the estimated Gas Bill £4100

This can't be right. My systems set up to give readings every 30 mins now and when I look at today's Gas and Electricity readings on my App, they match the readings on the actual Gas and Electricity meter that I've just checked outside

Any idea please why the IHD shows this crazy high amount?

It probably just needs a re-sync. Ask the Support Team to run the SMETS Command Update Tariff Configuration which usually fixes that.

Otherwise, you can just ignore it as it won’t affect your actual bill.

Thanks for the reply,

This Est Gas Bill has crept up for what must be years now.

Kinda feels like somehow the Electricity Bill resets presumably monthly but the Gas Bill is cumulative from who know when 

Like I say, been with Ovo since it began, and had a smart meter for so many years. I've always worked on the basis that my readings Ovo use match the readings on the meters so that must be what  counts 

Still gives one the fear when you notice such a crazy high amount on the IHD but!!

As you’ve probably surmised, the IHD isn’t used for billing - the meter readings are used directly for that.

The IHD can also often provide different reading formats; Current usage, So far today, this week, this month etc. It could well be that it’s showing total cumulative gas usage from your comments.

Hey ​@cwcallan,

Just to add to the points made above are you able to share a photo of what you can see on the IHD? That would help us better understand what you’re seeing. As ​@BPLightlog stated above it could be the case the it’s showing cumulative gas usage rather than daily. I’ll leave a couple of articles below that also could be helpful:

Reading from both electricity and gas meters match the reading on my OVO bill (viewed on App) but don't know why the Est Bills are different on IHD

This IHD is what I've had for years and years. Over that time the Gas Est Reading has never reset and just got bigger and bigger  whereas the Electricity Est Reading must reset, guessing monthly.

Hey ​@cwcallan,

To resolve issues with your In-Home Display (IHD), try unplugging it for 2 to 3 minutes before plugging it back in. This process should re-establish its connection with the smart meter and update the displayed information. While it appears the gas balance hasn't updated recently, as you correctly noted, this display issue will not affect your billing. The IHD balances are solely for informational purposes.