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Lindsey138
Rank 1
April 3, 2017
Solved

Pipit 500 In Home Display (IHD) estimated bill isn't resetting - is this right?

  • April 3, 2017
  • 75 replies
  • 15590 views

60d3cfdc-988b-43ef-9830-6781d07ef7d9.png

 


I had my smart meter fitted and everything has worked great so far. The only problem is that after about a month the electricity estimated bill reset to £0.00 to start calculating for a new month. So far though, the gas just keeps increasing. My bill online is all fine and my direct debit hasn't changed but it's frustrating to not be able to work out what my gas bill will be for the next month. Anyone got any ideas how to sort this out?
Thanks

 

Best answer by Tim_OVO

Updated on 03/10/25 by Ben_OVO

 

This default estimated bill screen on your Pipit In Home Display (IHD) doesn't necessarily match your monthly billing cycle. This figure can't be reset manually but will reset after a tariff change, so when you renew, or with a price change if you're on the variable (Simpler Energy plan). Think of it as a ‘total usage since last tariff change’ figure. 

 

If you’re looking to check your current monthly cost the best place to head is the ‘Billing’ page of your online account or OVO app (download for Android or iOS). This will update daily if you have your smart meter set to send us a reading either daily or half hourly. If you would like to update the reading schedule of your meter to allow this you can do so by following this guide:

 

 

The advice above relates to the Pipit IHD, if you have a Chameleon IHD see the guides below for more help with these:

 

SMETS1 Chameleon In Home Display (IHD) guide

SMETS2 In Home Display (IHD) guide

 

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

75 replies

Show previous replies
Tim_OVO
OVO Staff
Tim_OVO
OVO Forum Legend
August 20, 2017
Hi since my Smart meters were installed the estimated bill has just increased each day despite having two statements in the meantime. Is it possible to reset this every statement?

Same as above, @Radar64 - check out the 'best answer' (at the top) for more info on this estimated bill screen.

Tim
Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Tim_OVO
OVO Staff
Tim_OVO
OVO Forum Legend
August 21, 2017
The internal display works well and i can see when usage is high. However, I am unable to get any decent indication of my estimated bill because the totals are not zeroed when my meter is automatically read. Is there anyway that it can start afresh when the date is taken by OVO.

Check out the 'best answer' (at the top) @Enfield Paul 🙂
Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
    B
    Newcomer
    borislav.lazarov
    Newcomer
    September 29, 2017
    Hi,

    Could I ask why Utilita and Economy Energy had last year the option of showing balance left real time on the IHD and one year later you are still not capable of doing so?! And to obtain some useful knowledge, at what point later in 2017 are you (if of course) planning to catch up with the other companies? Thank you in advance!

    Borislav
    H
    Newcomer
    HORLICKS
    Newcomer
    October 6, 2017
    My Secure Pipit 500 Smart meter appears to show only the cumulative amount since installed. Can it not show the amount for the current month instead so that I can compare month by month?
    S
    Newcomer
    slipper
    Newcomer
    October 6, 2017
    Mine too, was told it would settle but its just the same.
    NickinHP
    Rank 1
    NickinHP
    Rank 1
    October 11, 2017
    Have you looked through the menu options? You can review your history by hour day week or month. The month also shows your annual bill. You shoud be able to view gas and electricity seperately.
    NickinHP
      dickbill
      Newcomer
      dickbill
      Newcomer
      November 9, 2017
      home display unit, I am on monthly D/D and about to start new 2 year fixed contract, is there anyway I can reset my display unit to '0' when my new contract starts?
      Richard W Bain
      Mw2870
      Newcomer
      Mw2870
      Newcomer
      November 13, 2017
      There is no way to do it manually (unfortunately).

      Are your unit rates/standing charges changing when you start your new two year fixed?

      I believe the ONLY time the home screen on the PIPIT 500 resets is when new tariffs are loaded to your meters.

      When my smart meter was first installed the rates on my IHD were wrong. When they pushed the new rates to the meter the home
      screen went back to £0 and had been counting up since.

      I believe that the rates loaded on the meter are only used for estimating usage on the IHD and meters. The bill is calculated based on your contracted rates and meter readings sent automatically by the smart meter.
        Joshitalia23
        Newcomer
        Joshitalia23
        Newcomer
        November 14, 2017
        Ive got the same issue saying estimated bill and not even had it 2 weeks and gas and elec is already at 40 quid
        J.Forletta
        dickbill
        Newcomer
        dickbill
        Newcomer
        November 21, 2017
        Thank you for the reply, I will see what's happens on the 29th
        Richard W Bain
        Show more replies
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